Cherwell - Jira Integration Use Case

Jira
Cherwell

The service desk receives a new incident in their Cherwell queue. They investigate the issue and find out that the problem is the result of a software bug, i.e. they need to forward it to the development team. For this, they need to log it into Jira.

With ZigiOps, everything is automated: they don’t need to open Jira and log the issue themselves: the integration platform does everything. ZigiOps logs a new issue in Jira Software and syncs the two in real time. As a result, you get to improve the efficiency of your application lifecycle management (ALM).

The service desk and the developer working on the issue can now communicate effortlessly, thanks to ZigiOps. To do that, they don’t need any additional tools: communication on the bug takes place in the comments. ZigiOps immediately synchronizes all log files, traces, issue links or other attachments. Because of that, both root cause analysis and change request management become easier. This means that you can easily eliminate communication bottlenecks and duplicate work.

Once the developer fixes the issue, ZigiOps automatically updates the incident in Cherwell. The end customer receives a notification that your team has resolved their problem.

Challenges for Cherwell and Jira Software users

Cherwell is a popular IT service management (ITSM) system, that many organizations use to manage their IT infrastructure, identify incidents, and distribute tasks between teams. Jira Software is a one of the leading DevOps solutions on the market for planning and managing software development ...

Cherwell is a popular IT service management (ITSM) system, that many organizations use to manage their IT infrastructure, identify incidents, and distribute tasks between teams. Jira Software is a one of the leading DevOps solutions on the market for planning and managing software development projects with an agile framework. Sometimes, companies use both applications to plan and organize their work, manage resources and forward tasks to the relevant teams and departments. To do that successfully, they need to collect data from each app and sync it instantly. Without the integration between the two, you risk creating discrepancies, silos, and duplicate or incomplete records, which can result in operational inefficiencies or errors. If manual work uses up an important part of your teams’ resources, it’s time to rethink your approach to data management and integration. Automating the data flow between Cherwell and Jira will help you improve cross-team collaboration and resolve issues swiftly.

How do we solve them?

Set up an automated end-to-end data flow with ZigiOps’ seamless Cherwell Jira integration, and solve issues faster than ever. With ZigiOps’ customizable templates, you can set up data integration between the two in a few clicks. With the help of our predefined actions, conditions and ...

Set up an automated end-to-end data flow with ZigiOps’ seamless Cherwell Jira integration, and solve issues faster than ever. With ZigiOps’ customizable templates, you can set up data integration between the two in a few clicks. With the help of our predefined actions, conditions and transformations, you can customize and deploy your integration in a matter of minutes. Connect the different apps you’re using to eliminate manual work, reduce the risk of errors, and help your teams work better together. Streamline and automate your workflows and processes with our agile, no-code data integration platform and improve communication between your teams and departments.

Improved communication with the service desk team

Automatic status updates and simplified follow-ups

Effortless bi-directional synchronization with Cherwell

Integration Benefits

Improved communication with DevOps

Automatic status updates, which make follow-ups easier

Instant visibility into the status of each bug fix

Resources

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