Data Types: Topology / Incidents

Nagios – Cherwell Overview

Sync topology from Nagios to Cherwell in real time, thanks to ZigiOps’ integration between the two apps. Link monitoring and ITSM for a seamless end-to-end dataflow within your organization, and respond to customer queries faster than ever before. Exchange data without replicating it, and eliminate redundancy and the human error factor.

• Poll Azure for new tasks every for 60 seconds
• Transform Azure tasks to Jira tasks based on the mapping
• Create new Jira task in ZigiOps

• Poll Jira tasks every 60 seconds
• Transform Jira task updates to the Azure task based on the mapping
• Update the corresponding Azure task based on the mapping
• Add comment to the Azure task for the new comment of the Jira task if any

• Poll Azure for changes on task item every 60 seconds
• Transform Azure task updates to the Jira task based on the mapping
• Update the corresponding Jira task based on the mapping
• Add Comment to the Jira task for the new comment of the Azure task if any

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