AppDynamics and ConnectWise, always in sync
Give managed-services clients application-health visibility without extra headcount. ZigiOps turns AppDynamics health rule violations into ConnectWise tickets in real time — priority, notes and status flow both ways, no scripts required.
AppDynamics 
ConnectWise An MSP monitors client applications in AppDynamics, but bills and tracks all client work through ConnectWise. Every meaningful alert that doesn’t become a ticket is unbilled, untracked work — and manual re-entry doesn’t scale across clients.
ZigiOps turns every AppDynamics health rule violation into a ConnectWise ticket automatically, tagged to the right client and board, and keeps priority, status and notes synchronized until the ticket closes.
How the AppDynamics ↔ ConnectWise mapping works inside ZigiOps
A look at the visual field-mapping canvas ZigiOps engineers use to configure this pair — point, click, connect. No scripts, no pipelines.
AppDynamics 
ConnectWise Every field that matters, mapped both ways
Map AppDynamics entities to ConnectWise entities down to the individual field, without writing a script.
More control over how AppDynamics ↔ ConnectWise syncs
Updates flow the moment they happen — no polling delays, no scheduled batch jobs.
Scope every sync with filters on client, severity, application or any custom field.
Built-in logic decides which update wins and logs every decision for full traceability.
Sync resumes on its own after downtime or network interruptions — nothing to restart by hand.
Validate field mappings and rules against real data before the integration goes live.
See sync status and catch failures early, without digging through logs.
When a sync fails, ZigiOps surfaces the likely cause and a suggested fix — no log-diving required.
From health rule violation to billable ticket
AppDynamics catches the problem; ConnectWise is the system of record for client work. ZigiOps keeps both in step, per client.
A monitored client application breaches its threshold and AppDynamics raises an alert with severity context.
A matching ticket appears instantly on the right client board, mapped field-for-field and linked to the alert.
Status and notes sync back to AppDynamics as the ticket is worked.
Resolving the ticket closes it in AppDynamics too, with a full audit trail.
AppDynamics ↔ ConnectWise FAQ
Is the AppDynamics–ConnectWise sync bidirectional?
Yes. Tickets stay aligned in both directions in real time, with conflict-resolution logic keeping both systems authoritative.
What fields map between the two?
Alert ↔ ticket, severity ↔ priority, status, and notes — all in both directions with full fidelity.
Can tickets route to the right client board automatically?
Yes. Filters and field mapping can route each alert to the correct client and board based on the source application.
Can I limit the sync to specific clients or severities?
Yes. Conditional triggers let you scope the sync by client, severity or application, so only the alerts that matter open tickets.
Can I connect multiple AppDynamics controllers to one ConnectWise instance?
Yes. ZigiOps supports unlimited connections, each with its own field mapping and filter rules.
Do I need to script anything in AppDynamics or ConnectWise?
No. The entire integration is configured no-code in ZigiOps — no AppDynamics actions or ConnectWise workflows to build or maintain.
See AppDynamics ↔ ConnectWise sync live
Book a demo and we'll connect your AppDynamics and ConnectWise instances in real time.