ServiceNow and Azure DevOps are currently the go-to tools for service desk management and project collaboration for lots of organizations. They are often found together in the environments of enterprises, and the teams that use them many times need to transfer data from one tool to the other. Because of that, lots of companies are looking to integrate ServiceNow and Azure DevOps. Connecting the two systems significantly improves the communication flow between teams and speeds up issue resolutions. This leads to happier customers and better business results.
Integrating ServiceNow and Azure DevOps has numerous benefits, but it may also be quite a difficult task. Developing an internal integration solution usually takes months and the available solutions on the market would rarely be flexible enough to meet your criteria.
ZigiOps is built with the idea of simple, yet powerful integrations, that can handle complex use cases in a matter of minutes.
In our live demonstration, we will showcase a ServiceNow Azure DevOps integration, that is completed in minutes and can be customized easily for your specific conditions, without the need for any coding.
Why join us?
- See how you can connect ServiceNow and Azure DevOps without any code
- Ask anything you need to know about the data types and entities you can integrate
- See how you can easily filter and map your fields the way you need to
- Easily synchronize log files, traces, issue links or other specific fields
- Learn about the teamwork improvement possibilities this integration provides
- Ask us anything about your use case, no matter how complex it is
The most common example for ServiceNow Azure DevOps integration that we will show in the demo
ServiceNow (Incidents) <> Azure DevOps (Work Items)
Example Use case
The service desk team receives a new incident in ServiceNow. They look into the issue and find out that it is due to a software bug, so they need to forward it to the development team.
With ZigiOps this will be automated. No need to manually open Azure DevOps and enter the information there. The integration platform will transfer all the necessary details to Azure DevOps and the responsible team members will have the data in real time.
The integration can easily be customized to log only specific ServiceNow incidents. ZigiOps provides advanced filtering and mapping options, and everything can be fine-tuned so the teams can communicate effortlessly. All log files, traces, or other attachments can also be synchronized. This way you can easily eliminate communication bottlenecks and avoid errors and delays caused by manual data transfer.
The integration is bi-directional, so any updates will be reflected in both systems. Once the development team fixes the issue, and closes it in Azure DevOps, ZigiOps will automatically close the incident in ServiceNow. The end customer will receive a notification that their problem is resolved.
At the webinar you will be able to ask all the questions you have about your specific use case and get them answered by our specialists.
See you there.