ServiceNow Azure DevOps Integration Use Case

Azure
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If your service desk team is using ServiceNow and your development team is using Azure DevOps, your organization can benefit a lot from connecting the two systems. A ServiceNow Azure DevOps integration will boost your productivity, speed up issue resolutions and eliminate silos. Let’s see how this can be done with ZigiOps. 

The service desk team receives a new incident in their ServiceNow queue. They investigate the issue and find out that the problem is the result of a software bug, and so they need to forward it to the DevOps team. 

With ZigiOps, everything is automated: they don’t need to open Azure DevOps and manually log the issue. The integration platform automatically picks up the incident from ServiceNow and logs a new issue in Azure DevOps. ZigiOps supports updates in both directions. 

The service desk team and the developer working on the issue communicate effortlessly, thanks to ZigiOps. It instantly synchronizes ServiceNow and Azure DevOps log files, traces, comments,  attachments, and more. This simplifies root cause analysis and change request management. 

Once the developer fixes the issue, ZigiOps automatically updates the incident in the ServiceNow instance. The end customer then receives a notification that their problem is resolved. 

Challenges for Azure DevOps and ServiceNow users

ServiceNow helps you to quickly manage tasks and incidents, coming from users. Development teams use Azure DevOps, not just to plan and schedule releases but also to handle problems that the service desk team sends them. The service desk and development teams, often need to collaborate to solve ...

ServiceNow helps you to quickly manage tasks and incidents, coming from users. Development teams use Azure DevOps, not just to plan and schedule releases but also to handle problems that the service desk team sends them. The service desk and development teams, often need to collaborate to solve issues. If the systems they use are not aligned, this leads to silos and delays. Efficient cross-team collaboration is key in making you progress quickly and keeping your customers happy. One of the best ways to achieve that is with a no-code ServiceNow Azure DevOps integration.

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Why integrate Azure DevOps with ServiceNow?

With ZigiOps, you can set up an Azure DevOps integration with ServiceNow in minutes. Our out-of-the-box templates are fully customizable and come with a wide set of actions, conditions, and transformations. You can quickly configure them to match your exact use case. ZigiOps’ two-way ...

With ZigiOps, you can set up an Azure DevOps integration with ServiceNow in minutes. Our out-of-the-box templates are fully customizable and come with a wide set of actions, conditions, and transformations. You can quickly configure them to match your exact use case. ZigiOps’ two-way ServiceNow Azure DevOps integration streamlines the entire data exchange and synchronizes records between both systems in real-time. This way, you eliminate the risk of errors or duplicated tasks. Additionally, connecting ServiceNow and Azure DevOps bi-directionally can help your teams achieve more with less effort and work better together.

Seamless bi-directional Azure DevOps ServiceNow integration

Automatic data exchange and record synchronization between ServiceNow and Azure DevOps

Effortless communication with the development team

Integration Benefits

Improved visibility into end customers’ needs and requirements

Instant status updates for easier follow-ups

Advanced retry mechanism with a user-configurable logic

Resources

ZigiOps Integration Platform User Interface

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