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Azure DevOps ServiceNow Integration

Azure DevOps is probably the most popular DevOps tool used by many companies worldwide, no matter their size – from small and medium-sized to the largest enterprises out there. The flows it provides are particularly helpful in an Agile development environment, which makes it an invaluable part of the R&D work cycle.

Most companies are always on the lookout for ways to optimize their internal flows and operations, improve communication between their teams, and increase efficiency. As a sign of those trends, we see a very high demand for integrating Azure DevOps with other software solutions, such as ServiceNow, BMC Remedy, JIRA, Dynatrace, NewRelic, AppDynamics, and many more.

Overview

ZigiOps presents a remarkably adjustable set of out-of-the-box integration workflows that will help you achieve a seamless data stream between Azure DevOps and ServiceNow.

The platform’s features – bi-directional data exchange, user-configurable triggers, dynamic mapping, and support of custom records and fields– all guarantee the successful implementation of any use case, no matter its complexity level. All of that comes with a user-friendly UI where you can control and customize every aspect of the integration.

Configuration

The configuration process is very simple and straight-forward and only has a few steps:

Load a template from our library that fits your use case

2. Configure the trigger conditions

The configuration process is very simple and straight-forward and only has a few steps:

Load a template from our library that fits your use case

3. Apply the relevant field mapping

4. Save and start the integration

Use case example – an Azure DevOps issue to a ServiceNow incident

One of the most common scenarios for our customers is to synchronize their newly created issues in Azure DevOps with ServiceNow as incidents.

The trigger conditions may be a specific attribute change, manual input or any other customer-defined combination of events.

Every new ServiceNow incident gets enriched by additional information, such as an issue ID, a direct link to the source system, and more. The same happens for the source issue, too.

From this moment until their closure, everything between these two records is in full synchronization – fields, notes, states, and attachments.

Of course, the opposite scenario is fully supported, as well, and has the same integration capabilities: bi-directional attribute synchronization, links for cross-reference, and more.

An Azure DevOps issue that automatically created a new ServiceNow incident with all the additional information

Newly created ServiceNow task with all the information of the Azure DevOps issue

Bi-directional synchronization – updates on the ServiceNow incident result in updates in Azure DevOps, and vice versa

Comments/work notes and attachments are in sync in both directions

State changes are also a part of the integration

To learn more or directly book a demo, please click the button below.

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