Azure DevOps - ServiceNow Integration Use Case

Azure
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The service desk team receives a new incident in their ServiceNow queue. They investigate the issue and find out that the problem is the result of a software bug and they need to forward it to the DevOps team.

With ZigiOps, everything is automated: they don’t need to open Azure DevOps and manually log the issue. The integration platform automatically picks up the incident from ServiceNow and logs a new issue in Azure DevOps. ZigiOps supports updates in both directions.

The service desk team and the developer working on the issue communicate effortlessly, thanks to ZigiOps. It instantly synchronizes all log files, traces, or other attachments. This simplifies root cause analysis and change request management.

Once the developer fixes the issue, ZigiOps automatically updates the incident in ServiceNow. The end customer then receives a notification that their problem is resolved.

Challenges for Azure DevOps and ServiceNow users

ServiceNow helps you to quickly manage tasks and incidents, coming from users. Development teams use Azure DevOps, not just to plan and schedule releases but also to handle problems that the service desk team sends them. The service desk and development teams, often need to collaborate to solve ...

ServiceNow helps you to quickly manage tasks and incidents, coming from users. Development teams use Azure DevOps, not just to plan and schedule releases but also to handle problems that the service desk team sends them. The service desk and development teams, often need to collaborate to solve issues. If the systems they use are not aligned, this leads to silos and delays. Efficient cross-team collaboration is key in making you progress quickly and keeping your customers happy. One of the best ways to achieve that is with a no-code integration platform to effortlessly connect the two systems, Azure DevOps and ServiceNow.

How do we solve them?

With ZigiOps, you can set up an integration between Azure DevOps and ServiceNow in minutes. Our out-of-the-box templates are fully customizable and come with a wide set of actions, conditions, and transformations. You can quickly configure them to match your exact use case. ZigiOps’ ServiceNow ...

With ZigiOps, you can set up an integration between Azure DevOps and ServiceNow in minutes. Our out-of-the-box templates are fully customizable and come with a wide set of actions, conditions, and transformations. You can quickly configure them to match your exact use case. ZigiOps’ ServiceNow Azure DevOps integration streamlines the entire data exchange and synchronizes records between both systems in real-time. This way, you eliminate the risk of errors or duplicated tasks. Additionally, connecting ServiceNow and Azure DevOps can help your teams achieve more with less effort and work better together.

Bi-directional record synchronization

Improved visibility into end customers’ needs and requirements

Automatic status updates for easier follow-ups

Integration Benefits

Automatic transfer of data between ServiceNow and Azure DevOps

Bi-directional data exchange and record synchronization

Effortless communication with the development team

Resources

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