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      BLOG & COMPANY INSIGHTS > JIRA Integration Overview
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      BLOG & COMPANY INSIGHTS 
      Jira Sotware integration

      ZigiOps – JIRA Integration Overview

      ZigiOps provides not just an integration between JIRA and Micro Focus Ops Bridge, but also with ServiceNow! What does this mean? You can have:

      Micro Focus Ops Bridge events creating tasks in JIRA or JIRA Service Desk
      JIRA tasks creating incidents, events, SCRUM tasks or stories in ServiceNow
      All of this combined

      Micro Focus Ops Bridge to JIRA/JIRA Service Desk

      Following the best practices of the Closed Loop Incident Process (CLIP), we designed our integration between Micro Focus Ops Bridge and JIRA/JIRA Service Desk to be bi-directional, keeping both systems in synchronization.

      Based on the experience we gained during the development of our other ITSM integrations, we implemented the following features:

      • Manual and automated task creation
      • Configurable event attributes to task fields mapping
      • Direct link to JIRA/JIRA Service Desk task in the Micro Focus OMi event
      • Micro Focus OMi Annotations to JIRA/JIRA Service Desk comments and vice-versa

      Examples:

      OMi event which has created a JIRA task:

      blank

      JIRA task created by the integration:

      blank

      JIRA to ServiceNow

      Issues triggering events, incidents or SCRUM tasks in ServiceNow is not an abstract thing anymore thanks to our integration! But it is not only that … You also receive:

      • Bi-directional synchronization
      • Conditional field mapping
      • Data transformations
      • Option to pick the target table in ServiceNow – event, incident, SCRUM or whatever you need
      • Direct links in both systems for simplified navigation

      Examples:

      JIRA Task which created an incident in ServiceNow:

      blank

      Incident in ServiceNow created by a JIRA task:

      blank

       

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