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ZigiOps provides not just an integration between JIRA and Micro Focus Ops Bridge, but also with ServiceNow! What does this mean? You can have:
Micro Focus Ops Bridge events creating tasks in JIRA or JIRA Service Desk
JIRA tasks creating incidents, events, SCRUM tasks or stories in ServiceNow
All of this combined
Following the best practices of the Closed Loop Incident Process (CLIP), we designed our integration between Micro Focus Ops Bridge and JIRA/JIRA Service Desk to be bi-directional, keeping both systems in synchronization.
Based on the experience we gained during the development of our other ITSM integrations, we implemented the following features:
Examples:
OMi event which has created a JIRA task:
JIRA task created by the integration:
Issues triggering events, incidents or SCRUM tasks in ServiceNow is not an abstract thing anymore thanks to our integration! But it is not only that … You also receive:
Examples:
JIRA Task which created an incident in ServiceNow:
Incident in ServiceNow created by a JIRA task:
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Floor 7, Sofia, Bulgaria
info@zigiwave.com
+359 876 566 433
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