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ZigiOps – JIRA Integration Overview
ZigiOps provides not just an integration between JIRA and Micro Focus Ops Bridge, but also with ServiceNow! What does this mean? You can have:
Micro Focus Ops Bridge events creating tasks in JIRA or JIRA Service Desk
JIRA tasks creating incidents, events, SCRUM tasks or stories in ServiceNow
All of this combined
Micro Focus Ops Bridge to JIRA/JIRA Service Desk
Following the best practices of the Closed Loop Incident Process (CLIP), we designed our integration between Micro Focus Ops Bridge and JIRA/JIRA Service Desk to be bi-directional, keeping both systems in synchronization.
Based on the experience we gained during the development of our other ITSM integrations, we implemented the following features:
- Manual and automated task creation
- Configurable event attributes to task fields mapping
- Direct link to JIRA/JIRA Service Desk task in the Micro Focus OMi event
- Micro Focus OMi Annotations to JIRA/JIRA Service Desk comments and vice-versa
Examples:
OMi event which has created a JIRA task:
JIRA task created by the integration:
JIRA to ServiceNow
Issues triggering events, incidents or SCRUM tasks in ServiceNow is not an abstract thing anymore thanks to our integration! But it is not only that … You also receive:
- Bi-directional synchronization
- Conditional field mapping
- Data transformations
- Option to pick the target table in ServiceNow – event, incident, SCRUM or whatever you need
- Direct links in both systems for simplified navigation
Examples:
JIRA Task which created an incident in ServiceNow:
Incident in ServiceNow created by a JIRA task:
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Blvd. Aleksandar Malinov 89,
Floor 7, Sofia, Bulgaria
info@zigiwave.com
+359 876 566 433
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