ZigiOps vs. Internal Development: 5 Things to Consider
Naturally, that’s a topic that interests many of you. A number of questions come along with it. Why should you invest in a product that can be developed at your organization? If you have the available resources at hand, can’t you just use them to build exactly what you need, on your own schedule and with your own budget? Or, alternatively, can’t you simply outsource the integration to an independent development team?
We get it, it’s not an easy choice. That’s why we’ve decided to give you more information on all of that, and help you decide.
In this article, we’ll be looking into the five main factors to take into consideration when deciding whether to use an integration platform like ZigiOps, or to develop your software integrations from scratch.
1. Product Maturity and Cost
With ZigiOps, you’re getting a mature product that has already passed the development and testing stages. You can start using it from the get-go, and deploy integrations in a few clicks. When you’re developing an integration internally, the whole process might take a while. Unless you have a whole team dedicated to developing the integration you need—and even then!—you might need a long time until the project reaches maturity and becomes efficient and easy to use.
With ZigiOps, you get integrations that are fully customizable – you can adapt them to any of your use cases, or play with the integrations’ features and capabilities until you get to the desired result. For this, you don’t need to work with a developer to modify the code – in fact, no coding experience is required. ZigiOps is a no-code platform with a simple and easy to use UI.
Before you begin developing a software integration internally, consider all elements of the equation. You’ll need to allocate resources to:
- Project management
To reach maturity, you need to have each piece of the puzzle. Even if you outsource some of these tasks to a contractor or to an independent development team, you’ll still be managing the project.
Another factor to consider is the cost and the budget for this project. Can you allocate the necessary budget for each of the components above? With ZigiOps, you know your costs in advance, and you won’t need to overstretch budgets or rally for additional resources, if you face unexpected obstacles in the middle of a project.
Even if you have the most highly skilled developers in your organization, their availability is probably tight, and they’re likely working on other critical projects at the moment. Also, consider this: at ZigiWave, we only do software integrations—that’s what our whole team is doing. That’s why you receive a mature product developed by highly experienced integration engineers. They are fully dedicated to building new integrations and improving and updating the existing ones. Each connector and each integration we develop has undergone deep testing, which, again, requires experience, skills and resources.
It’s important to know the best practices for developing software integrations between different systems, in order to be able to build a well-functioning integration. Because of our expertise in the field, we’re able to support even the most complex use cases with our deep integrations, and have created many solutions that have proven themselves over time. Complex use cases are usually difficult to handle within small development projects, and you might simply not have the necessary resources at hand.
We’re working closely with our customers to help them solve specific challenges, and also build custom integrations for them. This experience helps us to further improve our platform’s performance, agility and efficiency—and allows us to provide you with a fully mature product.
In fact, our team has expertise in implementing hundreds of use cases: we know how to solve a vast array of problems and challenges. Because of the expertise of our developers, we can help you design and build each use case correctly, and provide efficient solutions for every scenario.
On top of that, we also have excellent relationships with the vendors of the software tools for which we’re offering integrations, such as ServiceNow, Atlassian, Micro Focus, Cherwell, Salesforce, and more. We sign partnership contracts with each vendor, and get to work with their development and technical support teams—which means that you’ll be getting a product that’s developed according to their requirements and to the industry’s best practices.
3. Updates and Maintenance
You can update each integration yourself, within the ZigiOps UI – and you’re completely independent when doing that. The UI is intuitive and simple to use, which means that you can modify anything yourself. You can also use our documentation and training videos to update or customize your integrations. And, if you need any assistance, we’re here to help. You can also send us change requests, which can deliver to you even within a tight schedule.
In internal development, on the other hand, changes can be slow, and require a whole development cycle—and allocating a budget to it. If the team who developed your integration needs to work on another, more pressing issue, changes might simply get rescheduled for a later date. This means that the development timeline is often not really clear in advance – and that it might change as you go.
The maintenance of ZigiOps’ integrations is quick and efficient. With our platform, you don’t need to allocate a team or additional machines, or look for the last person who was working on the integration, only to find out that they’re on a vacation, or have left the company. You get support by professional integration engineers, and they are available immediately.
Troubleshooting with ZigiOps is very quick and efficient, thanks to the platform’s troubleshooting features – which means that you can be independent. The same is valid for new integrations: you can add as many integrations as you need, on the same platform, without initiating a new development cycle. Each integration only takes minutes to set up.
With an integration platform like ZigiOps, you don’t need to be worried about any of the upgrades of your software tools, or about any incompatibilities resulting from that. We support all the upgraded versions of all the software apps that you can connect with our platform. And that is true right from the start, at the same time as companies roll them out.
How do we achieve that, you might be wondering? Let us explain.
Let’s say that ServiceNow, Jira Software or Azure DevOps are getting upgraded to a new version. Before this happens, we are notified of the planned upgrade and all the changes that it will feature. Because of that, we know of it before it becomes widely available, and have the time to work on it. That means that you get instant support for all upgrades before they’re deployed. We support all upgrades of all systems as they happen, and no further effort is required from you.
Compared to that, updating and upgrading when doing internal development can be slow and costly. Developers need to get the upgrade first, do the necessary research, and change everything manually. Which is complicated, if you need to upgrade quickly—and can be risky if the upgrade comes with its security patches.
Which leads us to the next point:
In 2019, security was already among the top concerns of companies, regardless of their size—and with data breaches costing over $3.90 million last year, that’s to be expected. We understand the need to provide secure solutions at all costs—and we guarantee that our integrations are safe. We know exactly how to work with different systems, and we comply with all security standards.
As our integrations are certified. This means that vendors actually check if the integration platform is compliant to their standards and if it meets their security requirements. We’re working with the core teams of each vendor to make sure we’re building the most stable solution for the integration and for 3rd parties.
Each solution that we have developed is proven to be stable and secure. They all perform well and can recover easily, and we regularly test them. We’re also not collecting any data—your data stays yours.
All your integrations are visible in the UI, and you get to see their health and status straight away. Monitoring your integrations is a snap.
ZigiOps vs. Internal Development: An Overview
In the table below, you can see an overview of how ZigiOps compares to developing your integrations internally:
You get a fully mature product that has passed development and testing.
Reaching maturity might be a long process.
The cost is known in advance. You plan and budget it once and that’s it.
The cost is unknown, and the budget might need to increase as you go.
Our product is developed by a highly experienced team of software integrations experts. They know the best practices for each integration. They’ll handle all change requests quickly and efficiently.
Your most experienced developers are likely busy on high-priority projects. Recruiting experienced contractors requires time and effort to manage them efficiently, and might be expensive. Even the most experienced developer will still need to research the API of the target system and the best practices for the integration.
Updates and maintenance
You don’t need to allocate any additional resources to updates and maintenance. You can update each integration yourself, within the ZigiOps UI. We maintain the platform continuously.
Updates and maintenance require additional resources and planning.
We support all software upgrades from the day they become available.
Your team will have to deal with software upgrades as they become available, and manually implement them in the integration.
We do not collect or store any of your data. Our integrations are vendor certified and we comply with all of our vendors’ security requirements and support all security standards. We pass security checks on a regular basis.
Your developers will need to develop secure solutions on their own—which is possible but challenging.
In short, with ZigiOps you get to use a fully mature platform that has been developed by experts, and you won’t need to worry about updates, upgrades, maintenance or security—we’re taking care of all of that. To connect DevOps, ITSM, ITOM and APM, you simply need to deploy your integration in a few clicks, and then you can instantly start using it.