Splunk helps you monitor, analyze and act on your data, as well as lower data breaches and other fraud risks. It gives you lots of business insights that you can use to make important decisions. ServiceNow is a very popular ITSM solution that helps you automate incident management and resolution. It is also used to organize the work of different departments.
In enterprises ITSM and monitoring need to be integrated in order to avoid common challenges, like misalignment of teamwork, delays due to incomplete or wrong information and manual transfer of data.
If you connect Splunk and ServiceNow and have them work in sync, you can collect, process and transfer data in real time. This will allow your teams to react to events and issues before they impact your customers. Using an integration platform can help you do this and enhance your operational efficiency.
A powerful no-code integration platform can help you automate ticket creation and cut down response times, by connecting Splunk and ServiceNow. With ZigiOps you don’t need any coding knowledge and you can set up your integration in minutes.
ZigiOps provides out-of-the-box templates you can load in a few clicks, as well as extended field mapping and filtering to meet even the most complex scenarios. You can directly deliver all problems discovered by Splunk into ServiceNow. Each application’s tickets are easy to identify, thanks to the additional information populated by the integration.
ZigiOps allows you to sync and ease the work of your teams. When your systems are connected, your departments speed up response times and resolve critical issues faster than ever. This results in boosted customer satisfaction and improved business metrics.
If your organization is using Splunk to monitor your infrastructure and assets, and also ServiceNow to manage issues and requests, you might benefit a lot from integrating both systems. This will allow your teams to collaborate much more efficiently and resolve issues in a blast. With ZigiOps you can do that without writing a single line of code.
ZigiOps delivers all events discovered by Splunk directly into ServiceNow. All types, like alerts, incidents, change requests, etc. can be a part of the integration. With the conditional field mapping, you can also easily set which fields to be synchronized. Data is automatically updated even for custom fields.
If there are any updates in the Splunk event, ZigiOps will detect them and make the necessary updates in ServiceNow as well. The additional information populated by the integration allows identification between Splunk’s and ServiceNow’s events.This integration can be created with a few clicks using the ZigiOps platform. Automate ticket creation and handling and cut down response times. Work smarter and improve the overall experience of your customers.
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