Jira - Zendesk Support Integration
Jira - Zendesk Support Integration
Zendesk Support is a popular help desk and customer support application, which many companies use to manage incoming queries. It allows you to efficiently handle tickets and forward customers’ requests to the right teams, to provide reliable customer service. Jira Software is a widely used DevOps system used to plan and manage software development projects, bug fixes, and services.
Companies sometimes use both systems to dispatch tasks and tickets to different teams and departments, manage resources, and plan and execute projects. To do that successfully, both apps need to be synchronized in real time, and data flow between the two needs to be quick and efficient. If you’re using the two platforms without an integration that lets them speak to each other, you risk creating informational silos, duplicated records, or collecting incomplete data from disparate sources. This can cause customer support tickets to be handled incorrectly, or slower than what your customers expect, which can negatively impact your customer satisfaction metrics.
If manual work uses up a sizable portion of your resources, you need to look into an automated integration solution which will help you connect applications immediately, and keep them in sync in real time.
An integration platform that syncs data between Jira Software and Zendesk Support helps you improve the efficiency of both your help desk and your development teams—and of anyone else involved in handling customer queries. With it, you can set up a seamless end-to-end data flow, streamline cross-team collaboration and solve issues faster than ever before.
With ZigiOps’ customizable templates, you can integrate Jira Software and Zendesk Support in a few clicks, and start using your integration right away. And the best part? You don’t need any coding or API knowledge to do that: set up your integration by using our predefined actions, conditions and transformations, and deploy it immediately.
Connect the different parts of your software ecosystem to help your teams work better together and eliminate manual work. Optimize and simplify your workflows and processes with our powerful no-code integration between Zendesk Support and Jira Software, and improve the efficiency of your teams to serve your customers better.
The helpdesk team receives a new incident in their Zendesk Support queue. They find out that the problem results from a software bug, i.e. the DevOps team needs to handle it.
Thanks to ZigiOps, they don’t need to open Jira and manually create a ticket for the bug. The integration platform creates it automatically and updates it every minute, which guarantees a smooth application lifecycle management (ALM).
The communication between the helpdesk team and the developer working on the bug is now extremely easy, as it doesn’t require any additional tools. Everything happens in the comments. ZigiOps syncs log files, traces, and all other attachments. This helps streamline defect tracking and resolution, and it also improves change request management.
Once the developer fixes the issue, ZigiOps updates the Zendesk incident instantly. The end customer receives a notification that you’ve resolved their issue—and everyone is happy.
One of our account managers will get in touch with you shortly to send all necessary installation files
Streamline collaboration between your ITSM, DevOps and Monitoring teams