Jira - ServiceNow Integration
Jira - ServiceNow Integration
ServiceNow is one of the most popular IT service management (ITSM) applications that many companies rely on to manage their IT infrastructure, service requests and incidents. It allows you to track events and incidents and forward them to the right teams. This way, they can address issues before they turn into problems. Jira Software is a widely used DevOps solution used to plan and manage software development projects.
Companies use both systems to distribute tasks between teams and departments, manage their resources, and plan work. To do that successfully, they need to use both apps in sync, and collect data from each app. If you’re using the two platforms without an integration that links them, you risk creating silos, duplicate or incomplete records from data coming from different sources. This often results in the incorrect handling of incidents or projects, and teams aren’t working in alignment. If manual work (to log tasks, events or incidents from one app to the other) uses up a sizable portion of your resources, you’re slower to handle issues, and your customer satisfaction metrics can suffer.
An integration platform that syncs data between Jira Software and ServiceNow helps you improve your operational efficiency. With it, you can solve issues faster than ever, and set up a seamless end-to-end data flow. This optimizes cross-team collaboration and helps you serve your customers better.
With ZigiOps’ customizable templates, you can integrate Jira Software and ServiceNow in a few clicks. And you don’t need any coding or API knowledge to do that: you can simply set up your integration by using our predefined actions, conditions and transformations, and deploy it immediately. Connect the different elements of your software ecosystem to help your teams work better together and eliminate manual work.
Automate and simplify your workflows and processes with our agile integration between ServiceNow and Jira, and solve issues faster than ever.
The helpdesk team receives a new incident in their ServiceNow queue. After investigating the issue, they find out that the problem is the result of a software bug, and should be handled by the DevOps team.
Thanks to ZigiOps, they don’t need to open Jira and manually log the bug. The integration platform creates it automatically and updates it in real time, which guarantees an efficient application lifecycle management (ALM).
The communication between the helpdesk team and the developer working on the bug is effortless. It doesn’t require any additional tools: everything takes place in the comments. Log files, traces, or other attachments are easily synchronized. This helps streamline defect tracking and resolution, improves change request management, and prevents any communication bottlenecks.
Once the developer fixes the issue, the ServiceNow incident is instantly updated. The end customer receives a notification that their problem is resolved.
One of our account managers will get in touch with you shortly to send all necessary installation files
Streamline collaboration between your ITSM, DevOps and Monitoring teams