Jira - BMC Remedy Integration
Jira - BMC Remedy Integration
BMC Remedy is a popular IT service management (ITSM) application that allows you to track events and incidents and forward them to the right teams to handle. This way, they can address issues before they turn into problems. Atlassian Jira is one of the most widely used DevOps solutions for planning and managing software development projects.
At large tech organizations, ITSM and DevOps often coexist and need to function together, which is related to using many different apps. Companies use Jira and BMC Remedy to distribute tasks between teams and departments, manage their resources, and plan work. To do that successfully, they need to keep both systems in sync, by gathering data from each app and forwarding it to the other one in real time.
If you’re using the two platforms without an integration to connect them automatically, you might end up creating silos, or duplicated or incomplete records. This can result in the incorrect handling of events, incidents or entire projects, and slow down work, affecting your customer satisfaction metrics negatively.
Our integration platform syncs data between BMC Remedy and Jira Software instantly and helps your teams work better together. With ZigiOps, you can exchange data between applications immediately and solve issues faster than ever—and most importantly, before they affect your customers. This streamlines incident detection and resolution and helps you serve your customers better.
With ZigiOps’ scalable, fully customizable templates, you can connect Jira Software and BMC Remedy in a few minutes. And you don’t need any coding knowledge to do that: you can just use our predefined actions, conditions and transformations, and deploy your integration immediately.
Synchronize your helpdesk and development teams and get rid of bottlenecks and silos. Automate and simplify your workflows and processes with our agile integration between ServiceNow and Jira, and solve issues faster than ever.
The helpdesk team receives a new incident in their BMC Remedy queue. After investigating the issue, they find out that the problem results from a software bug, i.e. they need to forward it to the DevOps team.
With ZigiOps, they can do that automatically, without needing to open Jira and manually log the issue. The integration platform creates an issue in Jira and updates it in real time. This improves the efficiency of the application lifecycle management (ALM).
The helpdesk team and the developer communicate effortlessly, thanks to ZigiOps. The communication doesn’t require any additional tools, because it simply takes place in the comments. ZigiOps synchronizes log files, traces, or other attachments instantly. This improves defect tracking and resolution, simplifies change request management, and eliminates bottlenecks.
Once the developer fixes the issue, ZigiOps automatically updates the incident in BMC. The customer then receives a notification that the issue has been fixed.
One of our account managers will get in touch with you shortly to send all necessary installation files
Streamline collaboration between your ITSM, DevOps and Monitoring teams