Software Support Engineer
ZigiWave is an independent software vendor based in Sofia. Our product is an integration platform that connects the most commonly used enterprise tools in ITSM, ITOM, APM and DevOps. For our team we are now hiring a Clojure Developer who will be part of an international, cross-functional environment that encourages new ideas and provides ample opportunities for career evolution.
The Clojure Developer participates actively in the development of software products owned by the company together with a team of seasoned professionals.
Responsibilities of the role
- Communication with customers over email and conference calls
- Troubleshooting technical issues
- Reproducing customers scenarios in a local environment
- Assistance during setting up company’s product
- Assistance in product’s customization
- Updating customers database
- Reporting bugs
Requirements of the role:
- Fluent English – both written and spoken
- General IT knowledge and experience – OS, Networking etc.
- Basic usage of Microsoft Office
- Logical thinking, problem solving and troubleshooting skills
Advantages:
- Customer support experience
- Experience with Enterprise Software
- Basic understnding of database queries
Why ZigiWave
Excellent remuneration package
24 days paid time off
Additional health insurance
Co-funded Multisport card
Remote working option
Trainings and certifications
Be part of an international company
Exciting company & team events on a regular basis