Software Support Engineer

ZigiWave is an independent software vendor based in Sofia. Our product is an integration platform that connects the most commonly used enterprise tools in ITSM, ITOM, APM and DevOps. For our team we are now hiring a Clojure Developer who will be part of an international, cross-functional environment that encourages new ideas and provides ample opportunities for career evolution.
The Clojure Developer participates actively in the development of software products owned by the company together with a team of seasoned professionals.

Responsibilities of the role

  • Communication with customers over email and conference calls
  • Troubleshooting technical issues
  • Reproducing customers scenarios in a local environment
  • Assistance during setting up company’s product
  • Assistance in product’s customization
  • Updating customers database
  • Reporting bugs

Requirements of the role:

  • Fluent English – both written and spoken
  • General IT knowledge and experience – OS, Networking etc.
  • Basic usage of Microsoft Office
  • Logical thinking, problem solving and troubleshooting skills


  • Customer support experience
  • Experience with Enterprise Software
  • Basic understnding of database queries

Why ZigiWave

Excellent remuneration package Icon

Excellent remuneration package

24 days paid time off Icon

24 days paid time off

Additional health insurance​ Icon

Additional health insurance​

Co-funded Multisport card Icon

Co-funded Multisport card

Remote working option Icon

Remote working option

Trainings and certifications Icon

Trainings and certifications

Be part of an international company Icon

Be part of an international company

Exciting company & team events on a regular basis Icon

Exciting company & team events on a regular basis

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