For providing high availability and quality of service the proactive monitoring is crucial. SingTel are making use of Dynatrace Davis AI engine – an extremely advanced tool for monitoring Applications and detecting potential problems, automatic discovery of dependencies, root cause analysis and business impact. However, this is only one of the many tools they have implemented and making it work in unison with Micro Focus Ops Bridge and ServiceNow required massive human effort. Automating the dataflow through different process was a top priority for SingTel and they chose ZigiOps because of its flexibility, simplicity of the implementation and the adept guidence of the ZigiWave consultants during the POC stage.