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ServiceNow - vRops Integration Guide

See how to enrich vROps VMs with information coming from ServiceNow (discovery data or user input)

Just like everything else, businesses are also constantly evolving. Thereby, they will not only be competitive but also able to achieve their goals in terms of financial outcome, new markets, and customer satisfaction. To do that, they must have and successfully deploy and integrate their software systems. Such types of integration platforms aim to lift many repetitive tasks off the shoulders of the responsible teams – enhancing their productivity and minimizing the risk of human errors.

Yet, with a market full of endless possibilities that promote all of the abovementioned functionalities, making the right choice is not that easy. Of course, such important decisions must be based on the organization’s needs and use cases. And when it comes to answering a multitude of sophisticated use cases, two names stand out from the vast sea of options available. These are ServiceNow and vROps.

ServiceNow is a leading service desk management application. It has the ability to seamlessly automate the operations related to incident management and the organization’s department’s workflow. Thanks to that, it has become the go-to solution for so many companies across the globe.

VMware vROps, on the other hand, is a system that offers its users a combination of intelligent operations management and application-to-storage visibility functionalities. vROps enables its users to gain full access overcloud, physical and virtual infrastructures available in the organization’s IT ecosystem.

vROps helps IT teams successfully automate processes, thus achieving overall IT efficiency.

In essence, vROps encompasses all the functionalities and characteristics of a modern software solution that helps achieve high levels of continuous performance and reduced production costs.

When combined in tech stack, with the rest of the software tools integrated with the enterprise’s IT ecosystem, they help scale up the overall performance and the expected outcomes. They also manage to help organizations meet their goals in terms of workflow and operations optimization.

However, there is a catch. Both systems need to connect in a way that would enable continuous data transfer between them. The best way to achieve that is via a standalone solution like ZigiOps. A no-code integration platform, ZigiOps connects both ServiceNow and vROps bi-directionally.

One of the most frequent use cases of ServiceNow and vROps is enriching vROps VM with ServiceNow discovery data.

There is a newly-discovered Virtual Machine CI in the ServiceNow system. It contains relevant user and assignment group data that we want to transfer to the same Virtual Machine, but this time in vROps. We have to enable the integration between the two systems.

We’ll use the help of ZigiOps for that. Once the integration flows are executed, and there are matches for the trigger conditions, we can go to vROps, find our Virtual Machine, and refresh its properties.

There, we will find a new property, called servicenow, available for the Virtual Machine, containing the needed user and assignment group data that was collected from ServiceNow.

You can find out more about this particular use case in the video below:

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