Optimize and automate your workflows and bring down response time by connecting ServiceNow with your other enterprise software tools. With ZigiOps, our powerful, no-code integration platform, you can set up a bi-directional integration between ServiceNow and some of the most popular apps for ITSM, ITOM, DevOps, ALM, and APM. Connect ServiceNow to Jira, Azure DevOps, vRealize Operations Manager (vROps), Micro Focus OpsBridge, Cherwell, BMC Remedy, Dynatrace – and more! Use any of our pre-built workflows or build yours from scratch, and watch your customer satisfaction metrics skyrocket. ZigiOps supports all the latest versions of ServiceNow – Madrid, New York, Orlando, Paris.
Available connectors for ServiceNow:
The service desk team receives a new incident in ServiceNow, which they find out results from a software bug. This means that the DevOps team should handle it, and for this they need Jira.
Thanks to ZigiOps, they don’t need to open Jira manually and log a new issue themselves. The integration platform (iPaaS) creates it automatically and updates it instantly, which simplifies dataflow and cooperation between ITSM and DevOps. Communication doesn’t require any additional tools, which is another benefit: it simply takes place in the comments. Log files, traces, and attachments synchronize automatically.
Once the developer fixes the issue, ZigiOps updates the ServiceNow incident in real time. The end-customer instantly receives a notification that you have fixed the problem.
As a result, the integration platform streamlines defect tracking and resolution and helps you get rid of communication bottlenecks and silos.
With an efficient integration platform, you can sync ITSM and ITOM effortlessly. If you’re using Micro Focus Operations Bridge and ServiceNow, here’s a sample scenario:
OpsBridge (OBM) receives events from different tools, which you can redirect with ZigiOps either manually or automatically, based on pre-set conditions.
OBM receives a new event in the event browser, which it then transfers to a connected server. ZigiOps creates a new incident in ServiceNow, containing all the details of the OBM event, and then returns the incident number as an external ID.
The integration platform updates the OBM event and reports the update to the related incident in ServiceNow. Updated data includes lifecycle synchronization, regular fields, custom attributes, and annotations.
Afterward, ZigiOps updates the ServiceNow incident and automatically reports the update in the related event in OBM. Updates consist of lifecycle synchronization, regular fields, custom fields, and comments or work notes.
The helpdesk team receives an incident in ServiceNow. They check it and reach the conclusion that a software bug has caused the problem, meaning that they need to forward it to the development team.
ZigiOps automates everything. The helpdesk team doesn’t even need to open Azure DevOps to log an issue. Instead, the integration platform does that automatically and syncs everything in real time.
The helpdesk team and the developer working on the issue can now exchange info and updates effortlessly. The communication simply takes place in the comments. ZigiOps instantly synchronizes all log files, traces, and all other attachments. Once the developer fixes the issue, the integration platform updates the ServiceNow incident. The end-customer receives a quick notification that you have resolved their problem.
Dynatrace Agents have found servers that do not exist in the ServiceNow database but need monitoring. ZigiOps fetches all server information and reports it to the ServiceNow Configuration Management Database (CMDB), enriching topology information with related Dynatrace data. ZigiOps performs regular checks in order to keep topology up-to-date.
ZigiOps receives Dynatrace Problems and forwards them to ServiceNow as Incidents. During this process, it syncs related host details and information, as well. All relevant information from ServiceNow is pushed back to Dynatrace in the form of comments.