At HP, I became friends with some of the people who I’m working with right now at ZigiWave. Around 2016, I joined our current team (back then, under the parent company Do IT Wise). Here, I learned a lot about the process of developing software and delivering it to customers successfully.
First, I was a Senior Consultant, and although my role was mostly technical, I was often working with customers. I also contributed to R&D: I investigated software products for which we could develop integrations. After identifying an opportunity and market need for a new integration, I prepared all the information and recommendations for our Dev team on what to integrate and how. After they built each integration, we tested it to make sure it was working as expected, delivered it to customers, and provided support afterwards.
We were gaining more and more popularity and new customers, so more people joined the ZigiWave team. A dedicated Support team was created, and I became a Solutions Architect, which is also my current role. Here, I’m more focused on marketing, contacting prospects and existing customers, making demos and implementations, and making sure that customers could successfully integrate the tools they needed to.
For me, it’s very interesting to see customers’ use cases, challenges, and pain points, and to be able to offer them the right solution. It always feels very rewarding to see our customers happy.