Today, uptime is everything. Track performance and maintain excellent uptime stats by linking New Relic’s powerful monitoring capabilities to some of the most popular enterprise software tools for ITSM, ITOM, APM and DevOps. Tap into a huge functionality pool with a few clicks, and let your apps speak to each other automatically. Seamlessly connect New Relic to Micro Focus Ops Bridge, ServiceNow, Jira Software, Jira Service Desk, BMC Remedy, Cherwell, and Splunk. Manage any system, regardless of its complexity, and simplify your operations, starting today.
Available connectors for NewRelic:
The first part of the integration scenario is syncing APM topology discovered by New Relic (NR) agents with OBM, via Operations Connector. This topology then becomes a part of the OBM RTSM structure, and the integration platform will keep it up-to-date based on a schedule (the default setting is an update every week).
ZigiOps gathers alerts from New Relic every minute and sends them to OBM. The platform syncs all details of the alerts based on the flexible data field mapping configurations. Alert details also feature related CI information. This means that the event will lead to the correct RTSM CI in OBM, created from NR topology.
The integration platform collects APM metrics from NR every minute and logs them into Operations Connector. The OpsConnector OA database stores the metrics, reported from NR topology. They are then accessible in OBM via the Performance perspective for CIs.
New Relic agents have found applications that do not exist in the VMware vRealize Operations (vROps) database but that need monitoring. ZigiOps takes the application information and logs it into vROps, enriching topology information with data from New Relic. It keeps topology up to date with regular checks by ZigiOps.
ZigiOps gathers New Relic metrics and forwards them to vROps with all the related application information. Thanks to this, you can access the metrics in vROps and use them to build dashboards.
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Streamline collaboration between your ITSM, DevOps and Monitoring teams