Jira Service Management - OpsBridge Integration Use Case

Jira Service Management
OpsBridge

With ZigiOps, you can sync IT service and operations management in a few steps.

OpsBridge Manager (OBM) receives events from different tools, which you can then redirect to Jira SM manually or automatically (based on specific conditions).

OBM receives a new Event in the Event browser. This Event is then transferred to a connected server for ZigiOps. ZigiOps creates a new Incident in Jira Service Management, containing all the details of the OBM Event. ZigiOps then returns the Incident number to OBM as an external ID.

Once a user updates the OBM Event, the update is reported to the related incident in Jira Service Management. Updates include lifecycle synchronization, regular fields, custom attributes, and annotations.

Similarly, if the Jira Service Management Incident is updated, ZigiOps automatically reports the update in the related Event in OBM. Updates include lifecycle synchronization, regular fields, custom fields, and comments or work notes.

Challenges for Jira SM and OpsBridge users

Jira Service Management is one of the most popular service desk/ITSM solutions on the market used to respond to both customers’ and employees’ IT requests and issues. Micro Focus OpsBridge is a very popular IT operations and event management solution that helps IT teams to address issues quickly ...

Jira Service Management is one of the most popular service desk/ITSM solutions on the market used to respond to both customers’ and employees’ IT requests and issues. Micro Focus OpsBridge is a very popular IT operations and event management solution that helps IT teams to address issues quickly and efficiently while guaranteeing continuous uptime and availability. Sometimes, companies use both tools together to handle different aspects of their IT infrastructure. If the two applications are not in sync, however, this can lead to a delayed data exchange and issue resolution, operational inefficiencies, or duplicated events or tickets. If you need to connect Jira Service Management and OpsBridge, an integration platform is exactly what you need to simplify and automate your workflows.

How do we solve them?

ZigiOps helps you sync Jira Service Managament and OpsBridge and benefit from both tools’ functionalities, while allowing each team to use the tool they’re most familiar with. With ZigiOps’ out-of-the-box, fully customizable and infinitely scalable templates, integrating your systems is ...

ZigiOps helps you sync Jira Service Managament and OpsBridge and benefit from both tools’ functionalities, while allowing each team to use the tool they’re most familiar with. With ZigiOps’ out-of-the-box, fully customizable and infinitely scalable templates, integrating your systems is quick and intuitive. You get a wide set of actions, conditions, and transformations that are ready for you to use. Connect Jira SM and OpsBridge with ZigiOps’ bi-directional integration between the two apps and benefit from a seamless end-to-end data flow and an improved cross-team collaboration.

Automatic data exchange between Jira and OpsBridge

Bi-directional data transfer and update synchronization

Related records synchronization (lifecycle and regular fields, comments, attachments)

Integration Benefits

Bi-directional update synchronization

Full visibility into recurring problems of the company’s IT infrastructure

Real-time updates of related records

Resources

ServiceNow vs Jira Service Management

Discover what makes ServiceNow and Jira Service Management so popular ITSM platforms and how to chose the one that matches the company’s needs.

Read More
Why integrate Salesforce and Jira?

Discover how to integrate Salesforce and Jira instantly and what are the benefits of doing so. Free trial available.

Read More
ZigiOps Correlation Video

Correlation and integration go hand-by-hand. Connecting the different entities in the systems is not easy. See how we do it with ZigiOps.

Read More
ZigiWave Wins Three Awards This Month

ZigiWave is a winner in the IT World Awards®, the Golden Bridge Business and Innovation Awards, and People’s Choice Stevie® Awards. See details for the wins.

Read More
Live Demo: How to Swiftly Integrate ServiceNow and Azure DevOps

A live demo of integrating ServiceNow and Azure DevOps in lightning speed with ZigiOps. All your integration questions will be answered. See how to join.

Read More
Recap of the Live Demo How to integrate Jira and ServiceNow in 5 minutes

A recap of the live demo for integrating Jira and ServiceNow with ZigiOps. See how we completed 2 integration use cases in minutes and what questions we got.

Read More
Data Integration Market Predictions

What’s next in data integration and what factors will influence the market in the coming years? Learn what are the major trends in the integration space.

Read More
People of Zigi with Yordan

Meet Yordan, one of the wizards in our integration engineers’ team, and soon-to-be developer. He is a passionate IT enthusiast who loves spending his spare time with his family touring Bulgaria’s beautiful nature.

Read More
Live Demo: How to Integrate Jira and ServiceNow

A live demo of integrating Jira and ServiceNow in minutes with ZigiOps. All your integration questions will be answered. See how to join.

Read More

Rate integration:

Click on a star to rate it!

Average rating 4.9 / 5. Vote count: 30

No votes so far! Be the first to rate this post.