Jira Service Management

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Challenges for Jira Service Management users

Jira Service Management is one of the most popular IT service management (ITSM) solutions out there, used to manage IT infrastructure and handle both customers’ and employees’ IT requests.

Nevertheless, ITSM, DevOps, and monitoring/ITOM often coexist in large organizations, and they’re not always aligned. This makes efficient communication between teams and departments a challenge.

If the different software tools you’re using aren’t connected, this might result in duplicated tasks, informational silos, and delayed data exchange. Making sure your teams are well-aligned is critical for the success of your business, and one of the best ways to achieve that is through a no-code integration platform.

How do we solve them?

We help your teams be more efficient and work better together by integrating the different software applications they’re using. With ZigiOps, you can track and organize incoming queries in Jira Service Management and solve issues faster by connecting it to the rest of your software tools. This way, you can let each team use the apps they’re best familiar with—our integration platform will do the rest.

Integrate Jira Service Management with ServiceNow, BMC Remedy, OpsBridge, Cherwell, Dynatrace, AppMon, NewRelic, Salesforce, and more. Streamline communication between DevOps, ITSM, ITOM, and APM, thanks to ZigiOps’ bi-directional, fully customizable integrations for Jira Service Management.

Popular Use Cases

You can use this integration if your main ITSM tool is Jira Service Management and you need to sync ServiceNow tickets with it. The opposite is also possible, as this integration is bi-directional.

When an Incident is created in Jira Service Management, ZigiOps will detect it based on a scheduled interval (every minute) and it will create a related Incident in ServiceNow. ZigiOps gives you a high degree of data filtering control, so that you can make sure the platform collects only the required Jira Incidents. You also have full control of the platform’s data field mapping capabilities, allowing you to define how it reports data to ServiceNow. Regular fields, custom fields, lifecycle fields and comments are all a part of the synchronization.

ZigiOps collects updates for tickets in each system that are already logged in the other system. The platform does that at a regular interval (every minute) and synchronizes the records for regular fields, custom fields, lifecycle and comments.

SolarWinds – Jira SM

If your main APM system is SolarWinds and you want to log SolarWinds events/alerts as issues in Jira Service Management automatically, you can use ZigiOps’ integration to do this.

When an event/alert is triggered in SolarWinds, ZigiOps will detect it automatically and log an issue in Jira. You have control over the data filtering settings to make sure the integration collects only the necessary SolarWinds events/alerts. You also have full control over the data field mapping settings to define how ZigiOps reports data to Jira SM. Regular fields, custom properties and lifecycle fields are part of the integration.

ZigiOps automatically collects updates in SolarWinds for events/alerts already transferred to Jira SM . It then synchronizes them with the related issue in Jira SM for regular fields, custom fields, lifecycle fields and comments.

Jira Service Management – ServiceNow Integration

You can use this integration if your main ITSM tool is Jira Service Management and you need to sync ServiceNow tickets with it. The opposite is also possible, as this integration is bi-directional.

When an Incident is created in Jira Service Management, ZigiOps will detect it based on a scheduled interval (every minute) and it will create a related Incident in ServiceNow. ZigiOps gives you a high degree of data filtering control, so that you can make sure the platform collects only the required Jira Incidents. You also have full control of the platform’s data field mapping capabilities, allowing you to define how it reports data to ServiceNow. Regular fields, custom fields, lifecycle fields and comments are all a part of the synchronization.

ZigiOps collects updates for tickets in each system that are already logged in the other system. The platform does that at a regular interval (every minute) and synchronizes the records for regular fields, custom fields, lifecycle and comments.

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