Connect your Jira Service Management with the rest of your software tools for an efficient end-to-end data exchange
Challenges for Jira Service Management users
Jira Service Management (previously known as Jira Service Desk) is one of the most popular IT service management (ITSM) solutions out there, used to manage IT infrastructure and handle both customers’ and employees’ IT requests. It helps teams deliver better value and improve the overall experience of both your customers and your employees, by simplifying ITSM and automating workflows.
Nevertheless, ITSM, DevOps and monitoring/ITOM often coexist in large organizations, and they’re not always perfectly aligned. Even though high-level goals are common—ensure a continuously high level of customer satisfaction and service and system availability—each team often prefers using the software tools they’re most familiar with. This makes efficient communication between teams and departments a challenge.
If the different software tools you’re using aren’t in sync, this might result in duplicated tasks, informational silos, and a delayed data exchange. And let’s face it, endless email threads aren’t fun for anyone, and only lead to frustration. Making sure your teams are well-aligned is critical for the success of your business, and one of the best ways to achieve that is through a software integration platform.
How do we solve them?
We help your teams be more efficient and work better together by integrating the different software applications they’re using. With ZigiOps, you can track and organize incoming queries in Jira Service Management and solve issues faster by connecting it to the rest of your software tools. This way, you can let each team use the apps they’re best familiar with—our integration platform will do the rest.
Integrate Jira Service Management with ServiceNow, BMC Remedy, OpsBridge, Cherwell, Dynatrace, AppMon, NewRelic, Salesforce, and more! Streamline communication between DevOps, ITSM, ITOM, and APM, thanks to ZigiOps’ bi-directional, fully customizable integrations for Jira Service Management.
Jira Service Management – ServiceNow Use Case
You can use this integration if your main ITSM tool is Jira Service Management and you need to sync ServiceNow tickets with it. The opposite is also possible, as this integration is bi-directional.
When an Incident is created in Jira Service Management, ZigiOps will detect it based on a scheduled interval (every minute) and it will create a related Incident in ServiceNow. ZigiOps gives you a high degree of data filtering control, so that you can make sure the platform collects only the required Jira Incidents. You also have full control of the platform’s data field mapping capabilities, allowing you to define how it reports data to ServiceNow. Regular fields, custom fields, lifecycle fields and comments are all a part of the synchronization.
ZigiOps collects updates for tickets in each system that are already logged in the other system. The platform does that at a regular interval (every minute) and synchronizes the records for regular fields, custom fields, lifecycle and comments.
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