Jenkins ServiceNow integration

Combining ITSM and DevOps systems can bridge the gap between traditional IT service management and modern software development practices. This integration promotes collaboration, efficiency, automation, and a focus on delivering value to both internal and external customers. 

Our no-code integration platform ZigiOps makes it easy to establish a seamless Jenkins ServiceNow integration. In a matter of minutes, service management and DevOps teams are able to exchange valuable data on critical for the end users issues. Incidents are easily handled and remediated on time.  

A company uses both Jenkins and ServiceNow in its daily IT operations. The DevOps team relies on Jenkins for continuous data integration and delivery, as well as monitoring processes like successful builds or failed jobs.

The service management team, on the other hand, uses ServiceNow to resolve customer requests and problems. Both teams need to communicate daily and share progress and updates on their tasks.

The DevOps team is tracking failed jobs/builds. When there are such, they must log them into the ServiceNow instance as incidents. This helps the service desk have a clear view of issues. ZigiOps helps both teams by automatically fetching the failed (or successful) jobs/builds and logs them directly into ServiceNow along with their corresponding details.

Thanks to the integration platform’s advanced functionalities, IT teams can perform detailed filtering by time, result, status and other important fields of the integrated Jenkins and ServiceNow instances. 

ServiceNow and Jenkins are frequently components of the technology stack used by mid to large-scale companies. While both serve as comprehensive DevOps solutions, one IT team utilizes ServiceNow for task and project management, while another IT team depends on Jenkins to oversee the detection of flawed builds and jobs. 

 The integration of DevOps and IT Service Management (ITSM) bridges the gap between rapid software development and stable IT service delivery. It enables organizations to streamline processes, ensuring that changes to IT environments are efficiently managed, tested, and deployed while maintaining service quality and compliance.

This synergy fosters collaboration, automates workflows, and enhances visibility across the entire IT service lifecycle, ultimately leading to improved efficiency and customer satisfaction. Unfortunately, in most of the cases, those systems are not connected at all, resulting in pilling up manual data logging back-and-forth and building frustration. 

 A Jenkins ServiceNow integration offers organizations the ability to automate and streamline their IT service management and DevOps processes, enhancing overall operational efficiency.

The Jenkins ServiceNow integration allows for seamless coordination between development and IT teams, resulting in faster incident resolution, reliable change management, and more efficient deployment of software updates. Additionally, the combination of Jenkins and ServiceNow provides improved visibility and reporting capabilities, enabling better decision-making and compliance tracking across the IT service lifecycle. 

ZigiOps is a fully no-code integration platform that simplifies integration tasks, making them accessible even to non-technical users.

ZigiOps effortlessly handles complex integration scenarios with just a few clicks. By leveraging ZigiOps as an integration solution, organizations enable their IT teams to collaborate in real-time.

Regardless of location, they can work seamlessly together, and expedite the resolution of customer-related issues.

Integrating ServiceNow and Jenkins with ZigiOps facilitates the flexible transfer of various data types between DevOps teams. This integration is highly scalable, adapting to evolving requirements as your organization grows and transforms. 

Companies should strongly consider adopting the Jenkins-ServiceNow integration for several compelling reasons. Firstly, this integration streamlines the development and IT service management (ITSM) processes, enabling seamless communication between development teams using Jenkins and IT teams using ServiceNow. This synergy improves collaboration, reduces manual data entry, and minimizes errors, ultimately increasing efficiency and productivity. 

Secondly, the integration enhances visibility and transparency across the software development lifecycle. It enables real-time tracking of build and deployment activities within ServiceNow’s incident and change management modules, making it easier to identify and address issues promptly. 

Additionally, by automating incident creation and updates based on Jenkins pipeline executions, companies can respond faster to IT incidents and minimize downtime, ultimately improving customer satisfaction. Moreover, this integration helps enforce compliance and governance by ensuring that the proper approvals and documentation are in place before deploying changes. 

Lastly, embracing Jenkins-ServiceNow integration demonstrates a commitment to modernizing IT operations, staying competitive, and delivering better services to customers, making it a valuable investment for forward-thinking companies.