Sync Zendesk and Micro Focus Operations Bridge effortlessly, thanks to ZigiOps’ bi-directional, no-code integration between the two software applications. With our out-of-the-box workflow templates, you get a set of actions, conditions, and transformations for all of your use cases, even the most challenging ones. Align IT Service Management (ITSM) and IT Operations Management (ITOM) and improve communication between your teams and departments, starting today.
Keeps ITOM and ITSM fully synchronized
Helps you reduce response time and boost customer satisfaction
Minimizes the risk of errors
Helps you automate and simplify processes
Eliminates duplicate work and bottlenecks
With ZigiOps, you can quickly sync ITSM and ITOM by connecting Zendesk and OpsBridge Manager (OBM).
OBM receives events from different tools, which ZigiOps allows you to redirect manually or automatically (based on specific conditions).
When OBM receives a new event in the event browser, it transfers it to a connected server for ZigiOps. ZigiOps then creates a new incident in Zendesk, which contains all OBM event details. The platform returns the ticket number to OBM event as an external ID.
The OBM event is then updated. This update is logged into the related incident in Zendesk. Updates include lifecycle synchronization, regular fields, custom attributes, and annotations.
Similarly, the Zendesk incident is updated. ZigiOps automatically reports the update in OBM’s related event. Updates include lifecycle synchronization, regular fields, custom fields, and comments or work notes.
ITSM and ITOM often coexist, especially in large tech companies, but this doesn’t mean they’re well-aligned: if different teams use different software tools, synchronization can be challenging.
Zendesk is a popular ITSM/helpdesk solution, while OpsBridge is a widely used software tool for operations management. ZigiOps’ integration between Zendesk and Micro Focus OpsBridge allows your teams to use both, and extends the functionalities of each tool.
Seamless end-to-end dataflow between Zendesk and OpsBridge is now possible, thanks to ZigiOps. Sync events, tickets, annotations and any custom fields between the two management software tools. Set up your integration and start using it in minutes, instead of days or weeks. Customize any element in a few clicks, to adapt it to each specific use case you have.
Sync ITSM and ITOM to make sure that your teams are working together efficiently. Optimize defect resolution and tracking, automate ticket handling and change requests, enhance root cause analysis, and get rid of bottlenecks and duplicated tasks, starting today.