Sync Zendesk and Micro Focus Operations Bridge effortlessly, thanks to ZigiOps’ bi-directional, no-code integration between the two software applications. With our out-of-the-box workflow templates, you get a set of actions, conditions, and transformations for all of your use cases, even the most challenging ones. Align IT Service Management (ITSM) and IT Operations Management (ITOM) and improve communication between your teams and departments, starting today.
Keeps ITSM and monitoring fully synchronized
Helps you reduce response time and boost customer satisfaction
Minimizes the risk of errors
Helps you automate and simplify processes
Eliminates duplicate work and bottlenecks
With ZigiOps, you can quickly sync ITSM and APM by connecting Zendesk Support and Dynatrace.
Dynatrace can detect problems for monitored entities, which ZigiOps allows you to redirect manually or automatically (based on specific conditions).
When Dynatrace detects a problem for a particular Application or service, ZigiOps then creates a new incident in Zendesk Support, which contains all Dynatrace problem details.
If there are any updates to the Dynatrace problem, ZigiOps updates the related ZenDesk incident. Updates include lifecycle synchronization, regular fields, tags, and more.
In large tech companies, monitoring and IT service management (ITSM) often coexist and need to function together. However, often this proves challenging, because they’re not always well-aligned. If different teams at your organization use different software tools, data exchange and cross-team cooperation can suffer.
Zendesk Support is a popular ITSM/helpdesk solution, while Dynatrace is a widely used software tool for the monitoring and optimization of application performance and development, IT infrastructure, and user experience. ZigiOps’ powerful no-code integration between Zendesk Support and Dynatrace allows your teams to use the two applications in synchrony, and expands the functionalities of each tool.
Seamless end-to-end dataflow between Zendesk Support and Dynatrace is now possible—and you can set it up in a matter of minutes. Sync problems to tickets, tags and custom fields between the two software tools. Deploy your integration in a few clicks and start using it immediately. Customize it as needed to adapt it to your specific use case scenario and let our platform do the rest.
Sync ITSM and monitoring to make sure that communication between your teams is smooth and efficient. Optimize defect resolution and tracking, automate ticket creation and handling, boost root cause analysis, and get rid of bottlenecks and duplicated tasks, starting today.
One of our account managers will get in touch with you shortly to send all necessary installation files
Streamline collaboration between your ITSM, DevOps and Monitoring teams