Connect TOPDesk and Micro Focus Operations Bridge in minutes, thanks to ZigiOps’ bi-directional, no-code integration between the two software applications. With our pre-built templates, you get a set of actions, conditions, and transformations for all of your use cases—from the simplest to the most complex ones. Sync IT Service Management (ITSM) and IT Operations Management (ITOM) and streamline communication between your teams and departments.
Keeps ITOM and ITSM fully synchronized
Helps you reduce response time and boost customer satisfaction
Minimizes the risk of errors
Helps you automate and simplify processes
Eliminates duplicate work and bottlenecks
With ZigiOps, you can easily align ITSM and ITOM by connecting TOPDesk and OpsBridge Manager (OBM).
OBM receives events from different tools, which ZigiOps allows you to redirect manually or automatically (based on specific conditions). For example, if OBM receives a new event in the event browser, the event is then transferred to a connected server for ZigiOps. ZigiOps creates a new incident in TOPdesk, containing all OBM event details. The incident number is returned to OMi event as an external ID.
The OBM event is then updated. This update is reported to the related incident in TOPDesk. Updates include lifecycle synchronization, regular fields, custom attributes, and annotations.
The TOPdesk incident is updated. ZigiOps automatically reports the update to the relevant event in OBM. Updates include lifecycle synchronization, regular fields, custom fields, and requests or actions notes.
ITSM and ITOM often function together, especially in large companies. They aren’t always well aligned, though, and when different teams use different software tools, synchronization can be challenging.
TOPDesk is a popular ITSM/helpdesk solution, while OpsBridge is a widely used software tool for operations management. If different teams at your organization use the two applications without integrating them, this means that ITOM and ITSM aren’t aligned.
ZigiOps’ integration between TOPDesk and Micro Focus OpsBridge extends the functionalities of both tools: each team can use the application they prefer and still easily access the functionalities of both.
Our agile, no-code integration allows for a seamless end-to-end dataflow between TOPDesk and OpsBridge. Sync events and incidents, annotations, requests, and actions notes between the two management software tools. Configure your integration and start using it in minutes, instead of days or weeks. Customize any element in a few clicks, to make it fit your specific use case.
Connect ITSM and ITOM to make sure that your teams are working together efficiently. Streamline defect resolution and tracking, automate ticket handling and change requests, enhance root cause analysis, and get rid of bottlenecks and duplicated tasks, starting today.