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Connect ServiceNow and Micro Focus Operations Bridge in a few clicks, thanks to ZigiOps’ bi-directional, no-code integration between the two applications. With our pre-built workflows, you get a set of actions, conditions, and transformations for all of your use cases – even the most complex ones.
Keeps ITOM and ITSM fully synchronized
Helps you reduce response time and boost customer satisfaction
Minimizes the risk of errors
Helps you automate and simplify processes
Eliminates duplicate work and bottlenecks
With ZigiOps, you can sync ITSM and ITOM. OBM receives events from different tools, which are then redirected manually or automatically (based on specific conditions).
OBM receives a new event in the event browser. This event is then transferred to a connected server for ZigiOps. ZigiOps creates a new incident in ServiceNow, containing the OBM event details. The incident number is returned to the OMi event as an external ID.
The OBM event is then updated. This update is reported to the related incident in ServiceNow. Updates include lifecycle synchronization, regular fields, custom attributes, and annotations.
The ServiceNow incident is updated. ZigiOps automatically reports the update in the related event in OBM. Updates include lifecycle synchronization, regular fields, custom fields, and comments or work notes.
ITSM and ITOM often function together, especially in large companies. Nevertheless, they aren’t always well synchronized, which is particularly challenging when different teams use different software tools.
ServiceNow is one of the most widely used ITSM/helpdesk solutions. OpsBridge, on the other hand, is a hugely popular software tool for operations management. If your company is using the two tools and you aren’t synchronizing them, this means that ITOM and ITSM aren’t aligned.
ZigiOps’ bi-directional integration between ServiceNow and Micro Focus Ops Bridge extends the functionalities of both tools and helps you connect ITSM and ITOM. Because of that, each team can use the application they prefer and still benefit from the capacities of both tools.
Our no-code integration allows for a seamless end-to-end dataflow between ServiceNow and Micro Focus Ops Bridge. Sync events, incidents, change requests, service requests, downtimes, CMDB CIs, and custom records between the two programs. Set up your integration and start using in minutes, instead of hours or days. Customize any element of the integration in a few clicks, to make it work for your specific use case.
Connect ITSM and ITOM to make sure that your teams are working together. Thanks to ZigiOps, ZigiWave’s agile, powerful, no-code integration platform, you can streamline defect resolution and tracking, automate change requests, enhance root cause analysis, and get rid of bottlenecks and duplicated tasks, starting today.
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