Connect ServiceNow and Dynatrace in a few clicks, thanks to ZigiOps’ intuitive, no-code integration between the two applications. With our pre-built templates and workflows, you get a wide set of actions, conditions, and transformations for all your use cases – from the simples to the most complex ones. Synchronize APM and ITSM and streamline communication, starting today.
Keeps APM and ITSM fully synchronized
Helps you reduce response time and improve customer satisfaction
Minimizes the risk of errors
Helps you automate and simplify workflows and processes
Eliminates duplicate work and bottlenecks
Dynatrace Agents have found servers for monitoring that do not exist in the ServiceNow database but need to be monitored. ZigiOps takes the server information and reports it to ServiceNow Configuration Management Database (CMDB), enriching the topology information with Dynatrace data. ZigiOps performs regular checks in order to keep up to date the topology.
ZigiOps collects Dynatrace Problems and reports them to ServiceNow as Incidents. The related host details and other information are synchronized, as well. The relevant information from the ServiceNow Incidents is returned to the Dynatrace Problem in the form of comments.
ITSM and APM often coexist in the complex software ecosystems of large organizations. Even though high-level goals are common – maintain continuous availability and guarantee a stellar customer experience -the two aren’t always well-aligned. As everyone prefers using the tools they’re most familiar with, communication can be slow if they aren’t synchronized.
ServiceNow is one of the most widely used ITSM/helpdesk solutions. Dynatrace, on the other hand, is a hugely popular APM tool that helps many organizations manage the monitoring and optimization of their apps. If you’re using both tools without synchronizing them, this means that you’re missing the opportunity to use the capabilities of both in tandem.
ZigiOps’ powerful integration between ServiceNow and Dynatrace extends the functionalities of each application and helps you sync ITSM and APM effortlessly. Because of that, each team can continue using the app they prefer, and communicate smoothly with the other teams and departments.
Our agile, scalable, no-code integration platform allows you to seamlessly connect ServiceNow and Dynatrace. Sync problems, topology, and metrics between the two apps. Deploy your integration and start using it in only a few minutes, instead of developing it internally. Customize any part of it to adapt it to all your use case scenarios, and solve your most pressing business challenges.
Connect ITSM and APM to make sure that your company’s operations and service desk team are working together. Thanks to ZigiOps, you can optimize application monitoring and management, automate and centralize problem management, and improve root cause analysis, starting today.