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Connect ServiceNow and Azure DevOps in a few clicks, thanks to ZigiOps’ bi-directional, no-code integration between the two applications. With our pre-built workflows, you get a wide array of actions, conditions, and transformations for any use case and any challenge that your company faces – even the most complex ones. Synchronize your helpdesk and development teams and streamline communication, starting today.
Keeps your helpdesk and development teams fully synchronized
Helps you reduce response time and boost customer satisfaction
Minimizes the risk of errors
Helps you automate and simplify processes
Eliminates duplicate work and bottlenecks
The helpdesk team receives a new incident in their ServiceNow queue. They investigate the issue and find out that the problem is the result of a software bug, i.e. they need to forward it to the development team.
With ZigiOps, everything is automated: they don’t need to open Azure DevOps and manually log the issue. The integration platform logs a new issue in Azure DevOps and syncs it in real time. As a result, the efficiency of the application lifecycle management (ALM) is improved.
The helpdesk team and the developer working on the issue communicate effortlessly, thanks to ZigiOps. The communication doesn’t require any additional tools: it simply takes place in the comments. ZigiOps instantly synchronizes all log files, traces, or other attachments. This simplifies root cause analysis and change request management. Because of it, you can easily eliminate communication bottlenecks.
Once the developer fixes the issue, ZigiOps automatically updates the incident in ServiceNow. The end customer then receives a notification that their problem is now resolved.
ITSM and DevOps often coexist in large companies. Even though high-level goals are common, they’re not always well aligned. Each team prefers using the software tools they’re familiar with, which can slow down communication. And if the tools of different teams aren’t synchronized, efficient collaboration can be difficult.
ServiceNow is one of the most widely used ITSM/helpdesk solutions. Azure DevOps, on the other hand, is a hugely popular Dev tool that many companies rely on. If your organization is using the two tools without an integration process, this means that DevOps and ITSM aren’t aligned.
ZigiOps’ powerful bi-directional integration between ServiceNow and Azure DevOps extends the functionalities of both applications and helps you sync ITSM and DevOps effortlessly. Because of that, each team can continue using the app they prefer – and still have access to the capacities of both tools.
Our agile, fully customizable, no-code integration platform allows for seamless connectivity between ServiceNow and Azure DevOps. Sync incidents, change requests, service requests, issues, and custom records between the two programs. Deploy your integration and start using it in minutes, instead of the hours or days you need to create a connector internally. Customize any part of it to adapt it to any use case scenario, and solve your most pressing business challenges.
Connect ITSM and DevOps to make sure that your development and service desk team are working together. Thanks to ZigiOps, you can optimize defect resolution and tracking, automate change requests, improve root cause analysis, and get rid of bottlenecks and duplicated tasks, starting today.
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