Salesforce - ServiceNow Integration

In large tech companies, aligning IT Service Management (ITSM) with Customer Relationship Management (CRM) can be a challenge. Although high-level goals are common—maintain and improve customer satisfaction and solve customer issues as fast as possible—the applications used are often not synchronized. As every team prefers working with the software tools they’re most used to, end-to-end data exchange and communication can be slow, if you’re not using an integration platform, such as an iPaaS.

ServiceNow is a widely used ITSM tool. Salesforce is a cloud-based CRM tool that helps companies manage and improve their relationships with their customer base, provide better customer service, automate marketing, and analyze engagement. If you’re using both apps without syncing them, you’re missing out on the opportunity to effortlessly exchange data across teams and departments.

ZigiOps’ bi-directional integration between Salesforce and ServiceNow extends the core functionalities of each of the two apps. Each team gets to use the tools they prefer, while still benefiting from the functionalities of both. This way, they can solve issues faster than ever and communicate more efficiently.

Our agile, scalable, no-code integration platform allows you to connect Salesforce and ServiceNow in minutes. Sync cases with incidents/changes between the two apps. Start using your integration right away, instead of developing it internally, which can take weeks or even months. Customize it as needed to make it fit your specific use cases—and scale it up or down as you go. For all of this, you don’t need any coding or API knowledge—the UI is intuitive and easy to use.

Thanks to ZigiOps, you can optimize both ITSM and CRM. Automate and centralize ticket creation and handling, react faster to customer queries, improve your customer service processes, and boost customer satisfaction, starting today.