Connect Salesforce and ServiceNow in a few minutes, with ZigiOps’ seamless no-code integration between the two applications. With our ready-to-use workflows and templates, you get a wide set of actions, conditions, and transformations that you can deploy instantly. The integration is fully customizable, allowing you to adapt it to your own needs and use cases. Connect your teams and departments and improve end-to-end communication, starting today.
Keeps your teams fully synchronized
Helps you reduce response time and boost customer satisfaction
Minimizes the risk of errors
Helps you automate and simplify processes
Eliminates duplicate work and bottlenecks
You can use this integration if your main ITSM/CRM system is Salesforce and you want to sync tickets from the teams who use ServiceNow. The opposite is also possible.
When a Case is created in Salesforce, the ZigiOps integration will collect it based on a scheduled interval (f.e. every minute) and it will create a related Incident/Change in ServiceNow. There is a high degree of control of data filtering to make sure the platform collects only the required Salesforce Cases. You also have full control of data field mapping to define how ZigiOps reports data to ServiceNow. Regular fields, custom fields, lifecycle fields, comments and attachments are part of the synchronization.
Updates in Salesforce for Cases already transferred to ServiceNow are collected on a scheduled interval (every minute) and synchronized with the related Incident/Change in ServiceNow for regular fields, custom fields, lifecycle fields, comments and attachments.
ZigiOps collects updates from ServiceNow for the Incidents/Changes that were created as Cases in Salesforce on a scheduled interval (every minute). It syncs them with the related Cases in Salesforce for regular fields, custom fields, lifecycle fields, comments and attachments.
In large tech companies, aligning IT Service Management (ITSM) with Customer Relationship Management (CRM) can be a challenge. Although high-level goals are common—maintain and improve customer satisfaction and solve customer issues as fast as possible—the applications used are often not synchronized. As every team prefers working with the software tools they’re most used to, end-to-end data exchange and communication can be slow, if you’re not using an integration platform, such as an iPaaS.
ServiceNow is a widely used ITSM tool. Salesforce is a cloud-based CRM tool that helps companies manage and improve their relationships with their customer base, provide better customer service, automate marketing, and analyze engagement. If you’re using both apps without syncing them, you’re missing out on the opportunity to effortlessly exchange data across teams and departments.
ZigiOps’ bi-directional integration between Salesforce and ServiceNow extends the core functionalities of each of the two apps. Each team gets to use the tools they prefer, while still benefiting from the functionalities of both. This way, they can solve issues faster than ever and communicate more efficiently.
Our agile, scalable, no-code integration platform allows you to connect Salesforce and ServiceNow in minutes. Sync cases with incidents/changes between the two apps. Start using your integration right away, instead of developing it internally, which can take weeks or even months. Customize it as needed to make it fit your specific use cases—and scale it up or down as you go. For all of this, you don’t need any coding or API knowledge—the UI is intuitive and easy to use.
Thanks to ZigiOps, you can optimize both ITSM and CRM. Automate and centralize ticket creation and handling, react faster to customer queries, improve your customer service processes, and boost customer satisfaction, starting today.