ZigiWave logo

Request a demo

Request a demo monitor

    Request a demo

    Request a demo monitor

      REQUEST A DEMO
      • Product
      • Integrations
      • Blog
      • Customers
      • Partners
      • About Us
      Menu
      • Product
      • Integrations
      • Blog
      • Customers
      • Partners
      • About Us
      Sales Force ServiceNow integration

      Salesforce - ServiceNow Integration

      Connect Salesforce and ServiceNow in a few minutes, with ZigiOps’ seamless no-code integration between the two applications. With our ready-to-use workflows and templates, you get a wide set of actions, conditions, and transformations that you can deploy instantly. The integration is fully customizable, allowing you to adapt it to your own needs and use cases. Connect your teams and departments and improve end-to-end communication, starting today.

      Data Types: Cases / Comments / Attachments

      Request a demo

      Request a demo monitor

        Request a demo

        Request a demo monitor

          REQUEST A DEMO

          ZigiOps’ bi-directional integration between Salesforce and ServiceNow

          blank

          Synchronization

          Keeps your teams fully synchronized

          blank

          Efficiency

          Helps you reduce response time and boost customer satisfaction

          blank

          Minimal Risk

          Minimizes the risk of errors

          blank

          Automation

          Helps you automate and simplify processes

          blank

          Optimization

          Eliminates duplicate work and bottlenecks

          With ZigiOps, you get:

          • Seamless bi-directional connectivity between Salesforce and ServiceNow
          • Pre-built templates you can set up and use immediately
          • Conditional field mapping
          • No API or coding knowledge required: simple UI actions execute complex backend commands
          • Global schema: automated relations between data from different systems
          • Fully customizable workflows featuring both chained and dependent actions
          • Advanced retry mechanism with a user-configurable logic
          • 100% secure, vendor-certified integration
          blank

          Use Case (Example):

          You can use this integration if your main ITSM/CRM system is Salesforce and you want to sync tickets from the teams who use ServiceNow. The opposite is also possible.

          When a Case is created in Salesforce, the ZigiOps integration will collect it based on a scheduled interval (f.e. every minute) and it will create a related Incident/Change in ServiceNow. There is a high degree of control of data filtering to make sure the platform collects only the required Salesforce Cases. You also have full control of data field mapping to define how ZigiOps reports data to ServiceNow. Regular fields, custom fields, lifecycle fields, comments and attachments are part of the synchronization.

          Updates in Salesforce for Cases already transferred to ServiceNow are collected on a scheduled interval (every minute) and synchronized with the related Incident/Change in ServiceNow for regular fields, custom fields, lifecycle fields, comments and attachments.

          ZigiOps collects updates from ServiceNow for the Incidents/Changes that were created as Cases in Salesforce on a scheduled interval (every minute). It syncs them with the related Cases in Salesforce for regular fields, custom fields, lifecycle fields, comments and attachments.

          Benefits for users of:

          blank
          blank
          • Automatic transfer between Salesforce and ServiceNow
          • Bi-directional update synchronization and instant visibility
          • Related records synchronization (comments, attachments)
          blank
          • Automatic data transfer between ServiceNow and Salesforce
          • Bi-directional update synchronization and end-to-end data exchange
          • Related records synchronization (comments, attachments)

          Request a demo

          Request a demo monitor

            Request a demo

            Request a demo monitor

              REQUEST A DEMO

              Available Salesforce integrations:

              Available ServiceNow integrations:

              • Salesforce - ServiceNow
              • Salesforce - Micro Focus OpsBridge
              • Salesforce - Jira
              • Salesforce - BMC Remedy
              • Salesforce - Jira Service Desk
              • Salesforce - Cherwell
              • Salesforce - Azure DevOps
              • Salesforce - BMC Helix
              • Salesforce - BMC Remedyforce
              • Salesforce - Nagios

              Available ServiceNow integrations:

              • ServiceNow - Cherwell
              • ServiceNow - Jira Service Desk
              • ServiceNow - BMC Remedy
              • ServiceNow - Dynatrace
              • ServiceNow - Dynatrace AppMon
              • ServiceNow - NewRelic
              • ServiceNow - AppDynamics
              • ServiceNow - Solarwinds
              • ServiceNow - Splunk
              • ServiceNow - vRealize Operations
              • ServiceNow - Micro Focus Operations Bridge
              • ServiceNow - Zabbix
              • ServiceNow - SalesForce
              • ServiceNow - CA APM
              • ServiceNow - CA UIM
              • ServiceNow - Jira
              • ServiceNow - BMC TrueSight
              • ServiceNow - BMC Helix
              • ServiceNow - BMC Remedyforce
              • ServiceNow - DataDog
              • ServiceNow - Kubernetes
              • ServiceNow - Prometheus
              • ServiceNow - Nagios
              • ServiceNow - Nutanix
              • ServiceNow - Azure
              • ServiceNow - Amazon Cloudwatch
              • ServiceNow - Azure Monitor

              Related Videos:

              blank
              Play Video
              Jira ServiceNow blog
              Play Video
              Jira ServiceNow blog
              Play Video
              Azure ServiceNow blog
              Play Video

              Related Blogs:

              Zigi OpsInternal Development

              ZigiOps vs. Internal Development

              PreventiveVsReactive

              Preventive vs. Reactive Maintenance in IT

              DataVirtualisation

              Data Virtualization - what it is and why it matters

              Jira ServiceNow

              Jira - ServiceNow in 2 minutes

              Dynatrace VMware vRealize Operations integration

              ServiceNow vRops integration

              ServiceNow VMware vRealize Operations integration

              Overview:

              In large tech companies, aligning IT Service Management (ITSM) with Customer Relationship Management (CRM) can be a challenge. Although high-level goals are common—maintain and improve customer satisfaction and solve customer issues as fast as possible—the applications used are often not synchronized. As every team prefers working with the software tools they’re most used to, end-to-end data exchange and communication can be slow, if you’re not using an integration platform, such as an iPaaS.

              ServiceNow is a widely used ITSM tool. Salesforce is a cloud-based CRM tool that helps companies manage and improve their relationships with their customer base, provide better customer service, automate marketing, and analyze engagement. If you’re using both apps without syncing them, you’re missing out on the opportunity to effortlessly exchange data across teams and departments.

              ZigiOps’ bi-directional integration between Salesforce and ServiceNow extends the core functionalities of each of the two apps. Each team gets to use the tools they prefer, while still benefiting from the functionalities of both. This way, they can solve issues faster than ever and communicate more efficiently.

              Our agile, scalable, no-code integration platform allows you to connect Salesforce and ServiceNow in minutes. Sync cases with incidents/changes between the two apps. Start using your integration right away, instead of developing it internally, which can take weeks or even months. Customize it as needed to make it fit your specific use cases—and scale it up or down as you go. For all of this, you don’t need any coding or API knowledge—the UI is intuitive and easy to use.

              Thanks to ZigiOps, you can optimize both ITSM and CRM. Automate and centralize ticket creation and handling, react faster to customer queries, improve your customer service processes, and boost customer satisfaction, starting today.

              Request a demo

              Request a demo monitor

                Request a demo

                Request a demo monitor

                  REQUEST A DEMO
                  blank

                  Blvd. Aleksandar Malinov 89,

                  Floor 7, Sofia, Bulgaria

                  info@zigiwave.com

                  +359 876 566 433

                  Request a demo

                  Request a demo monitor

                    Request a demo

                    Request a demo monitor

                      REQUEST A DEMO

                      Explore

                      • Home
                      • Product
                      • Integrations
                      • Blog
                      • About us
                      • Customers
                      • Contact us
                      • Partners

                      Integrations

                      • ServiceNow
                      • Appdynamics
                      • Splunk Enterprise
                      • CA APM
                      • OpsBridge
                      • Cherwell
                      • NewRelic
                      • VMware vRealize Operations
                      • Azure DevOps
                      • Zendesk
                      • Jira Software
                      • Bmc Remedy
                      • Dynatrace
                      • Dynatrace AppMon
                      • Jira Service Desk
                      • Sales Force
                      • Solarwinds
                      • BMC TrueSight
                      • Nutanix
                      • Nagios
                      • CA UIM
                      • Zabbix
                      • DataDog
                      • BMC Helix
                      • BMC Remedyforce
                      • Prometheus
                      • Kubernetes
                      • Azure Monitor
                      • Amazon CloudWatch
                      • TOPdesk

                      Copyrights 2020 © ZigiWave.com. All rights reserved. Read our Privacy Policy and Cookies Policy

                      Facebook-f
                      Linkedin
                      Twitter
                      Youtube