Connect Salesforce and Jira Software in a few minutes, with ZigiOps’ seamless no-code integration between the two applications. With our fully customizable templates, you get a wide set of actions, conditions, and transformations ready to use. You don’t need any coding or API knowledge to use ZigiOps’ integration, and you can customize every element, allowing you to adapt it to your own needs and use case scenarios. Connect your teams and improve end-to-end data exchange, starting today.
Keeps your teams fully synchronized
Helps you reduce response time and boost customer satisfaction
Minimizes the risk of errors
Helps you automate and simplify processes
Eliminates duplicate work and bottlenecks
If your main ITSM/CRM system is Salesforce and you want to synchronize Cases with teams that use Jira, you can use ZigiOps’ integration between the two applications. The opposite is also possible.
When a Case is created in Salesforce, integration platform will retrieve it based on a scheduled interval (every minute) and it will create a related Issue in Jira. You have a high degree of data filtering control, so the platform collects only the required Salesforce Cases. You also have full control over data field mapping to define how ZigiOps reports data to Jira. Regular fields, custom fields, lifecycle fields, comments and attachments are all synchronized.
Updates in Salesforce for Cases already transferred to Jira are extracted on a scheduled interval (every minute) and synchronized with the related Issue in Jira for regular fields, custom fields, lifecycle fields, comments and attachments.
Similarly, updates in Jira for Issues that were initially created in Salesforce are collected on a scheduled interval (every minute). The integration platform synchronizes them with the related Case in Salesforce for regular fields, custom fields, lifecycle fields, comments and attachments.
In large tech companies, aligning IT Service Management (ITSM) with Customer Relationship Management (CRM) can be a challenge. Although high-level goals are common—maintain and improve customer satisfaction and solve customer issues as fast as possible—the applications used are often not synchronized. As every team prefers working with the software tools they’re most used to, end-to-end data exchange and communication can be slow, if you’re not using an integration platform, such as an iPaaS.
ServiceNow is a widely used ITSM tool. Salesforce is a cloud-based CRM tool that helps companies manage and improve their relationships with their customer base, provide better customer service, automate marketing, and analyze engagement. If you’re using both apps without syncing them, you’re missing out on the opportunity to effortlessly exchange data across teams and departments.
ZigiOps’ bi-directional integration between Salesforce and ServiceNow extends the core functionalities of each of the two apps. Each team gets to use the tools they prefer, while still benefiting from the functionalities of both. This way, they can solve issues faster than ever and communicate more efficiently.
Our agile, scalable, no-code integration platform allows you to connect Salesforce and ServiceNow in minutes. Sync cases with incidents/changes between the two apps. Start using your integration right away, instead of developing it internally, which can take weeks or even months. Customize it as needed to make it fit your specific use cases—and scale it up or down as you go. For all of this, you don’t need any coding or API knowledge—the UI is intuitive and easy to use.
Thanks to ZigiOps, you can optimize both ITSM and CRM. Automate and centralize ticket creation and handling, react faster to customer queries, improve your customer service processes, and boost customer satisfaction, starting today.