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      Azure Devops BMC

      Azure DevOps - BMC Remedyforce Integration

      Connect Azure DevOps and BMC Remedyforce in a few clicks, thanks to ZigiOps’ bi-directional, no-code, highly scalable integration between the two software tools. With our pre-built workflows, you get a wide array of actions, conditions, and transformations for all your use cases – even the most complex ones. Synchronize ITSM and DevOps and get rid of bottlenecks and silos, starting today.

      Data Types: Incidents / Change Requests / Service requests / Custom Records

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          ZigiOps’ bi-directional integration between Azure DevOps and BMC Remedyforce:

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          Synchronization

          Keeps your helpdesk and development teams fully synchronized

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          Efficiency

          Helps you reduce response time and boost customer satisfaction

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          Minimal Risk

          Minimizes the risk of errors

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          Automation

          Helps you automate and simplify processes

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          Optimization

          Eliminates duplicate work and bottlenecks

          With ZigiOps, you get:

          • Bi-directional, real-time integration between Azure DevOps and BMC Remedyforce
          • Pre-built templates: out-of-the-box use cases that you can deploy in a few clicks
          • Conditional field mapping
          • No API or coding knowledge required: simple UI actions execute complex backend operations
          • Global schema: automated relations between data from different systems
          • Complex, fully customizable workflows, featuring chained and dependent actions
          • Advanced retry mechanism with a user-configurable logic
          • Vendor-certified integration that is 100% secure
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          Use Case (Example):

          The helpdesk team receives a new incident in their Remedyforce queue. After checking the issue, they discover that the problem is the result of a software bug, i.e. that they need to forward it to the developers to solve it

          With our integration hub, they can forward it to the DevOps team automatically: they don’t need to open Azure DevOps to log the issue. The integration platform does all the heavy lifting instead: ZigiOps creates an incident in Azure DevOps and updates it in real time, as soon as any changes take place. This, in turn, improves the efficiency of your application lifecycle management (ALM) processes and helps your teams work more efficiently – and spend less time and efforts on solving each issue.

          The helpdesk team and the developer who’s in charge of the ticket can communicate easily. They don’t need any additional tools to communicate, because everything takes place in the comments. ZigiOps synchronizes log files, traces, and all attachments in real time. This improves defect tracking and resolution, simplifies change request management, and eliminates bottlenecks and silos.

          Once the developer resolves the problem, the integration platform automatically updates the incident in Remedyforce. The customer then receives a notification that the issue has been fixed.

          Benefits for users of:

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          BMC Remedy Logo
          • Improved visibility into end customers’ goals, and requirements
          • Effortless, quick communication with the helpdesk team
          • Simplified defect detection and resolution procedures
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          • Improved communication with the DevOps team
          • Automatic status updates for easier follow-ups
          • Effortless synchronization with Azure DevOps

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              Available Azure DevOps integrations:

              Available BMC Remedyforce integrations:

              • Azure DevOps - ServiceNow
              • Azure DevOps - BMC Remedy
              • Azure DevOps - SalesForce
              • Azure DevOps -BMC Helix
              • Azure DevOps - Nagios

              Available BMC Remedyforce integrations:

              • BMC Remedyforce - OpsBridge
              • BMC Remedyforce - ServiceNow
              • BMC Remedyforce - Cherwell
              • BMC Remedyforce - BMC Remedy
              • BMC Remedyforce - vROps
              • BMC Remedyforce - Solarwinds
              • BMC Remedyforce - Jira
              • BMC Remedyforce - Azure Devops
              • BMC Remedyforce - Amazon Cloudwatch
              • BMC Remedyforce - Azure Monitor

              Related Videos:

              BMC Remedy Jira blog
              Play Video
              Jira ServiceNow blog
              Play Video
              Jira ServiceNow blog
              Play Video

              Related Blogs:

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              JIRA Integration Overview

              Jira & ServiceNow in less than 2 minutes

              Servicenow Jira Integration in 2 minutes

              Jira Software Bmc Remedy integration

              JIRA Remedy Integration

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              ServiceNow Jira Integration

              Overview:

              ITSM and DevOps often coexist in large organizations, but this doesn’t necessarily mean that they’re well-aligned. Each team is familiar with a specific toolset – and team members might be hesitant to start using tools that aren’t native to them. While this is completely natural, this can create silos and communication bottlenecks, and slow down problem resolution. Because of these challenges, software integration solutions are more and more important for the smooth functioning of organizations.

              BMC Remedyforce is one of the most popular ITSM/helpdesk solutions for medium-size companies. Azure DevOps, on the other hand, is one of Microsoft’s key Dev tools, providing agile, customizable solutions and a solid CI/CD framework. If your organization is using both applications without synchronizing them, this means that DevOps and ITSM aren’t aligned – which could lead to bottlenecks and inefficient work processes.

              ZigiOps’ no-code, bi-directional integration between Azure DevOps and BMC Remedyforce extends the functionalities of both tools and helps you get the most out of each application. Each team continues to use the software tool they prefer, while at the same time they get access to a much larger functionality pool, of all applications you decide to integrate – and we have plenty of possible integrations.

              A seamless end-to-end dataflow between Azure DevOps and BMC Remedyforce is now possible with ZigiOps. Sync incidents, change requests, service requests, and custom records between the two programs. Set up your integration and start using it in minutes, instead of developing it internally – which can be a slow and painful process. Customize any element you need and make the integration fit all your use cases, from the simplest to the most complex ones.

              Connect ITSM and DevOps to make sure that your developers and your helpdesk team are working together efficiently, without any communication roadblocks. Thanks to ZigiOps, ZigiWave’s agile, powerful, no-code integration platform, you can streamline defect resolution and tracking, automate change requests, enhance root cause analysis, and get rid of bottlenecks and duplicated tasks, starting today.

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