Connect Azure DevOps and BMC Remedyforce in a few clicks, thanks to ZigiOps’ bi-directional, no-code, highly scalable integration between the two software tools. With our pre-built workflows, you get a wide array of actions, conditions, and transformations for all your use cases – even the most complex ones. Synchronize ITSM and DevOps and get rid of bottlenecks and silos, starting today.
Keeps your helpdesk and development teams fully synchronized
Helps you reduce response time and boost customer satisfaction
Minimizes the risk of errors
Helps you automate and simplify processes
Eliminates duplicate work and bottlenecks
The helpdesk team receives a new incident in their Remedyforce queue. After checking the issue, they discover that the problem is the result of a software bug, i.e. that they need to forward it to the developers to solve it
With our integration hub, they can forward it to the DevOps team automatically: they don’t need to open Azure DevOps to log the issue. The integration platform does all the heavy lifting instead: ZigiOps creates an incident in Azure DevOps and updates it in real time, as soon as any changes take place. This, in turn, improves the efficiency of your application lifecycle management (ALM) processes and helps your teams work more efficiently – and spend less time and efforts on solving each issue.
The helpdesk team and the developer who’s in charge of the ticket can communicate easily. They don’t need any additional tools to communicate, because everything takes place in the comments. ZigiOps synchronizes log files, traces, and all attachments in real time. This improves defect tracking and resolution, simplifies change request management, and eliminates bottlenecks and silos.
Once the developer resolves the problem, the integration platform automatically updates the incident in Remedyforce. The customer then receives a notification that the issue has been fixed.
ITSM and DevOps often coexist in large organizations, but this doesn’t necessarily mean that they’re well-aligned. Each team is familiar with a specific toolset – and team members might be hesitant to start using tools that aren’t native to them. While this is completely natural, this can create silos and communication bottlenecks, and slow down problem resolution. Because of these challenges, software integration solutions are more and more important for the smooth functioning of organizations.
BMC Remedyforce is one of the most popular ITSM/helpdesk solutions for medium-size companies. Azure DevOps, on the other hand, is one of Microsoft’s key Dev tools, providing agile, customizable solutions and a solid CI/CD framework. If your organization is using both applications without synchronizing them, this means that DevOps and ITSM aren’t aligned – which could lead to bottlenecks and inefficient work processes.
ZigiOps’ no-code, bi-directional integration between Azure DevOps and BMC Remedyforce extends the functionalities of both tools and helps you get the most out of each application. Each team continues to use the software tool they prefer, while at the same time they get access to a much larger functionality pool, of all applications you decide to integrate – and we have plenty of possible integrations.
A seamless end-to-end dataflow between Azure DevOps and BMC Remedyforce is now possible with ZigiOps. Sync incidents, change requests, service requests, and custom records between the two programs. Set up your integration and start using it in minutes, instead of developing it internally – which can be a slow and painful process. Customize any element you need and make the integration fit all your use cases, from the simplest to the most complex ones.
Connect ITSM and DevOps to make sure that your developers and your helpdesk team are working together efficiently, without any communication roadblocks. Thanks to ZigiOps, ZigiWave’s agile, powerful, no-code integration platform, you can streamline defect resolution and tracking, automate change requests, enhance root cause analysis, and get rid of bottlenecks and duplicated tasks, starting today.