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Connect ServiceNow to Jira Software in a few clicks with ZigiOps bi-directional integration, and optimize communication between departments. With our pre-built workflows, you get a set of actions, conditions, and transformations that cover any use case, regardless of its complexity level.
Keeps your helpdesk and development teams fully synchronized
Helps you reduce response time and boost customer satisfaction
Minimizes the risk of errors
Helps you automate and simplify processes
Eliminates duplicate work and bottlenecks
The helpdesk team receives a new incident in their ServiceNow queue. After investigating the issue, they find out that the problem is the result of a software bug, and should be handled by the DevOps team.
Thanks to ZigiOps, they don’t need to open Jira and manually log the bug. The integration platform creates it automatically and updates it in real time, which guarantees an efficient application lifecycle management (ALM).
The communication between the helpdesk team and the developer working on the bug is effortless. It doesn’t require any additional tools: everything takes place in the comments. Log files, traces, or other attachments are easily synchronized. This helps streamline defect tracking and resolution, improves change request management, and prevents any communication bottlenecks.
Once the developer fixes the issue, the ServiceNow incident is instantly updated. The end customer receives a notification that their problem is resolved.
The helpdesk team receives a new incident in their ServiceNow queue. After investigating the issue, they find out that the problem is the result of a software bug, and should be handled by the DevOps team.
Thanks to ZigiOps, they don’t need to open Jira and manually log the bug. The integration platform creates it automatically and updates it in real time, which guarantees an efficient application lifecycle management (ALM).
The communication between the helpdesk team and the developer working on the bug is effortless. It doesn’t require any additional tools: everything takes place in the comments. Log files, traces, or other attachments are easily synchronized. This helps streamline defect tracking and resolution, improves change request management, and prevents any communication bottlenecks.
Once the developer fixes the issue, the ServiceNow incident is instantly updated. The end customer receives a notification that their problem is resolved.
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