Connect Jira Software and Cherwell in a few minutes, and set up seamless bi-directional dataflow between the two applications. ZigiOps is a powerful, agile, no-code integration platform that allows you to sync Jira and Cherwell effortlessly. With our pre-built workflows that are ready to use, you get a wide array of actions, conditions, and transformations for any use case you have – even the most complex ones. Synchronize your service desk and development teams and optimize communication, starting today.
Keeps your helpdesk and development teams fully synchronized
Helps you reduce response time and boost customer satisfaction
Minimizes the risk of errors
Helps you automate and simplify processes
Eliminates duplicate work and bottlenecks
The service desk receives a new incident in their Cherwell queue. They investigate the issue and find out that the problem is the result of a software bug, i.e. they need to forward it to the development team. For this, they need to log it into Jira.
With ZigiOps, everything is automated: they don’t need to open Jira and log the issue themselves: the integration platform does everything. ZigiOps logs a new issue in Jira Software and syncs the two in real time. As a result, you get to improve the efficiency of the application lifecycle management (ALM).
The service desk and the developer working on the issue can now communicate effortlessly, thanks to ZigiOps. To do that, they don’t need any additional tools: communication on the bug takes place in the comments. ZigiOps immediately synchronizes all log files, traces, or other attachments. Because of that, both root cause analysis and change request management become easier. This means that you can easily eliminate communication bottlenecks and duplicate work.
Once the developer fixes the issue, ZigiOps automatically updates the incident in Cherwell. The end customer receives a notification that your team has resolved their problem.
In large companies, ITSM and DevOps often coexist and function together. Even though high-level goals are common, they’re not always in sync. In many cases, each team prefers using the software applications they’re most familiar with. As a result, communication might be slower and data might sometimes be unnecessarily duplicated. If the software tools aren’t synchronized, collaboration can be problematic.
Cherwell is one of the most widely used ITIL-based ITSM/service desk solutions. Jira Software, on the other hand, is a powerful development tool that many organizations use. If your company is using the two tools without synchronizing them, this slows down communication. As a result, there’s a misalignment between DevOps and ITSM.
ZigiOps’ bi-directional integration between Jira Software and Cherwell extends the functionalities of both tools and helps your ITSM and DevOps teams work better together. Each team can continue using the app they’re familiar with, and still benefit from the capacities of both Jira Software and Cherwell.
Our powerful, agile, no-code integration platform allows you to seamlessly connect Jira Software and Cherwell and solve your most pressing business challenges. Sync incidents, change requests, issues, stories, and custom records between the two apps. Deploy your integration in minutes and start using it immediately, instead of developing a new connector internally, which can take days, weeks, or even months. Customize any part of the integration easily, so that you can adapt it to any use case scenario.
Connect ITSM and DevOps to sync your development team with your service desk. With ZigiOps, you can streamline root cause analysis, defect resolution and tracking, automate change requests, and get rid of bottlenecks and duplicated tasks, starting today.