Connect Cherwell and BMC Remedy in a few clicks, thanks to ZigiOps’ bi-directional, no-code integration between the two applications. With our pre-built workflows, you get an array of actions, conditions, and transformations for any use case – even the most complex ones. Synchronize your teams and departments and get rid of bottlenecks, starting today.
Keeps your teams fully synchronized
Helps you reduce response time and boost customer satisfaction
Minimizes the risk of errors
Helps you automate and simplify processes
Eliminates duplicate work and bottlenecks
You can use this integration if your main ITSM system is BMC Remedy and you want to synchronize tickets from teams that use Cherwell. The opposite is also possible.
When an Incident/Change is created in Cherwell, the ZigiOps integration will pick it up based on a scheduled interval (every minute) and it will create a related Incident/Change in BMC Remedy. There is a high degree of control on data filtering to make sure the platform collects only the required Cherwell Incidents/Changes, and there’s also a full control of data field mapping to define how ZigiOps reports data to BMC Remedy. Regular fields, custom fields, lifecycle fields and comments are part of the synchronization.
Updates in Cherwell for Incidents/Changes already transferred to BMC Remedy are collected on a scheduled interval (every minute) and synchronized with the related Incident/Change in BMC Remedy for regular fields, custom fields, lifecycle and comments.
Updates in BMC Remedy for Incidents/Changes that were created in Cherwell are collected on a scheduled interval (every minute) and are synchronized with the related Incident/Change in Cherwell for regular fields, custom fields, lifecycle and comments.
Synchronizing two ITSM tools can happen when two companies merge or when different teams in the same organisation use different ITSM platforms for their purposes.
Usually, one ITSM tool is the main one, while the organisation uses the other as a data point. Alternatively, different teams can use each tool for a specific purpose and synchronize the two for particular data sets.
If you need to sync Cherwell and BMC Remedy, it is highly beneficial to have a simple solution to connect them and transfer and update data in both directions. ZigiOps helps you do just that: align both tools and benefit from a seamless end-to-end dataflow.