Connect BMC Remedy and Micro Focus Operations Bridge in a few clicks, thanks to ZigiOps’ bi-directional, no-code integration between the two applications. With our pre-built workflows, you get a set of actions, conditions, and transformations for all of your use cases – even the most complex ones. Streamline cross-team collaboration, improve efficiency, and get rid of bottlenecks, starting today.
Keeps ITOM and ITSM fully synchronized
Helps you reduce response time and boost customer satisfaction
Minimizes the risk of errors
Helps you automate and simplify processes
Eliminates duplicate work and bottlenecks
With ZigiOps, you can sync ITSM and ITOM in minutes.
OBM receives events from different tools, which our platform then redirects manually or automatically, based on specific conditions you can set.
OBM receives a new event in the event browser. This event is then transferred to a connected server for ZigiOps. ZigiOps creates a new incident in Remedy, containing the OBM event details, and returns the incident number to the OMi event as an external ID.
If there’s an update to the OMi event, the platform reports the update to the related incident in Remedy. Updates include lifecycle synchronization, regular fields, custom attributes, and annotations.
If there’s an update to the Remedy incident, ZigiOps automatically reports the update in the related event in OBM. Updates include lifecycle synchronization, regular fields, custom fields, and comments or work notes.
ITSM and ITOM often coexist, especially in big tech companies, but this doesn’t mean they’re well synchronized. Aligning them can be challenging if different teams use different software tools.
BMC Remedy is a widely used ITSM/helpdesk solution. OpsBridge is a very popular software tool for IT operations management. If your company is using the two applications without an integration platform to connect them, communication between teams can suffer.
ZigiOps’ bi-directional integration between BMC Remedy and Micro Focus OpsBridge expands the functionalities of both tools and helps you connect and align ITSM and ITOM. Because of that, each team can continue using the application they prefer and still benefit from the functionalities of both.
Our no-code integration allows for a seamless end-to-end dataflow between BMC Remedy and Micro Focus OpsBridge. Sync events, incidents, problems, changes and downtimes between the two IT management software tools. Set up your integration and start using it in minutes, instead developing it internally—which can take weeks. Customize any element of the workflow in a few clicks, to make it fit your specific use case.
Sync your ITSM and ITOM applications to make sure that your teams are working together efficiently, and that nothing falls between the cracks. Thanks to ZigiOps, our agile, powerful, no-code integration platform, you can optimize ticket creation and handling, streamline defect resolution and tracking, automate change requests, improve root cause analysis, and get rid of bottlenecks and informational silos, starting today.
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Streamline collaboration between your ITSM, DevOps and Monitoring teams