Connect Azure DevOps and BMC Remedy in a few clicks, thanks to ZigiOps’ bi-directional, no-code integration between the two applications. With our pre-built workflows, you get a wide array of actions, conditions, and transformations for any use case – even the most complex ones. Synchronize your helpdesk and development teams and get rid of bottlenecks, starting today.
Keeps your helpdesk and development teams fully synchronized
Helps you reduce response time and boost customer satisfaction
Minimizes the risk of errors
Helps you automate and simplify processes
Eliminates duplicate work and bottlenecks
The helpdesk team receives a new incident in their BMC Remedy queue. After checking the issue, they discover that the problem is the result of a software bug, i.e. that they need to get the DevOps team involved to solve it.
With ZigiOps, they can forward it to the DevOps team automatically: they don’t need to open Azure and manually log the issue. ZigiOps creates an incident in Azure DevOps and updates it in real time, whenever any changes take place. This, in turn, improves the efficiency of your application lifecycle management (ALM) processes and helps your teams work faster and better.
The helpdesk team and the developer working on the issue can communicate easily, thanks to ZigiOps. They don’t need any additional tools to communicate, because everything takes place in the comments. ZigiOps instantly synchronizes log files, traces, and all other attachments. This improves defect tracking and resolution, simplifies change request management, and eliminates bottlenecks and silos.
Once the developer fixes the issue, ZigiOps automatically updates the incident in BMC Remedy. The customer then receives a notification that the issue has been fixed.
ITSM and DevOps often coexist in large organizations, but they aren’t always well aligned – although high-level goals are common. Team members of different teams usually prefer using the software tools with which they’re most familiar. While this is completely natural, this can create silos and communication bottlenecks, and slow down problem resolution. Because of these challenges, the integration of software applications is crucial.
BMC Remedy is one of the most popular ITSM/helpdesk solutions that companies use. Azure DevOps, on the other hand, is one of Microsoft’s key Dev tools, providing agile, customizable solutions and a solid CI/CD framework. If your organization is using both applications without synchronizing them, this means that DevOps and ITSM aren’t aligned.
ZigiOps’ seamless, bi-directional integration between Azure DevOps and BMC Remedy extends the functionalities of both tools and helps you connect your helpdesk and Dev teams. Each team can use the applications they prefer, while at the same time they get access to a much larger functionality pool, of all the applications you’re integrating.
A seamless end-to-end dataflow between Azure DevOps and BMC Remedy is now possible with ZigiOps. Sync incidents, change requests, service requests, and custom records between the two programs. Set up your integration and start using it in minutes, instead of developing it internally – which can be a slow and painful process. Customize any element you need and make the integration fit all your use cases, from the simplest to the most complex ones.
Connect ITSM and DevOps to make sure that your developers and your helpdesk team are working together efficiently, without any communication roadblocks. Thanks to ZigiOps, ZigiWave’s agile, powerful, no-code integration platform, you can streamline defect resolution and tracking, automate change requests, enhance root cause analysis, and get rid of bottlenecks and duplicated tasks, starting today.