Servicenow Jira Integration in 2 minutes

In this ZigiOps video you can see the bi-directional data exchange between ServiceNow and Jira Atlassian.

First, we will start by creating a new JIRA task. We fill the fields need by the mapping – out-of-the-box and custom ones. Then we can also specify what to be the target record – incident, change or any other record.

After the task is created, the incident creation can be initiated automatically or by an additional manual trigger as it is in this case.

I use the custom field “transfer” in order to start the ZigiOps incident creation workflow. In a few seconds the incident is generated and we enrich the JIRA task with additional information like incident ID and drill-down URL.

Here you can see some of its attributes have been populated according to the field mapping, even the JIRA project.

The backsync can be automatic or we can trigger it manually. I will change one of the attributes and click save.

One more thing that we can see in this incident is that is has also a direct link to the JIRA task.

In a few seconds we can see that task attribute has been updated accordingly.

Now we are going to put a new comment that will create a new work in the ServiceNow incident.

Here is the new work note with its author and content.

With ZigiOps we can also synchronize the lifecycle state of the records no matter of the direction.

Resolving the ServiceNow incident has set the JIRA task in Done state. Also, we can see this new comment that appears only when the incident state is Resolved.

Also you can check our connector on the Atlassian market place here.

And on the ServiceNow store here.