GitHub – ServiceNow integration

github_logo
ServiceNow_new_logo

If your development team is using GitHub to manage projects and versions, and on the other hand ServiceNow to organize customer service requests, an integration between the two systems will bring lots of benefits. Here is an example of how ZigiOps can help.  

The service desk team has received a new incident in ServiceNow, and they find out it is due to a software bug. The details need to be transferred to GitHub, so the integration platform extracts the incident and automatically creates a new issue in GitHub with the corresponding title, description and all other necessary details, like labels, assignees, milestones, etc. 

When there is a new pull request with commits in GitHub, ZigiOps will automatically add a new comment in the ServiceNow incident with the pull request number. The incident state will be updated, as well.   

As the integration is bi-directional, if the pull requests are merged and there are linked issues ZigiOps will fix/resolve/close them in GitHub in real time. The ServiceNow incident will also be updated accordingly. Once the issue is closed in GitHub, ZigiOps will close the incident in ServiceNow, too.   

Common challenges for GitHub and ServiceNow users

GitHub provides hosting for software development teams that use Git. It offers distributed version control and SCM, as well as bug tracking, feature requests, task management, and more. ServiceNow is among the most popular ITSM and service desk tools. It helps companies automate workflows and manage ...

GitHub provides hosting for software development teams that use Git. It offers distributed version control and SCM, as well as bug tracking, feature requests, task management, and more. ServiceNow is among the most popular ITSM and service desk tools. It helps companies automate workflows and manage service requests. GitHub and ServiceNow are often used together in organizations, but when they are not connected, this might cause silos, errors and critical delays. A ServiceNow GitHub integration can solve these challenges.

How do we solve them?

You can easily integrate ServiceNow and GitHub with ZigiOps and sync issues, incidents, pull requests, problems, tasks, and more. No coding is required, it is set with a few clicks, using the out-of-the-box templates. There are advanced filtering and mapping options, so you can easily customize it, ...

You can easily integrate ServiceNow and GitHub with ZigiOps and sync issues, incidents, pull requests, problems, tasks, and more. No coding is required, it is set with a few clicks, using the out-of-the-box templates. There are advanced filtering and mapping options, so you can easily customize it, too. A ServiceNow GitHub integration will help you eliminate silos and errors, improve teamwork and streamline issue resolutions.

Seamless GitHub ServiceNow integration: no need to open GitHub and manually log or update issues

Real-time updates and bi-directional syncronization

Advanced data filtering and mapping capabilities

Integration Benefits

Ready-to-use templates that you can easily customize per your specific needs

Improved cross-team communication and customer satisfaction

No API or coding knowledge needed: everything is managed from the UI

ServiceNow vs Jira Service Management

Discover what makes ServiceNow and Jira Service Management so popular ITSM platforms and how to chose the one that matches the company’s needs.

Read More
Why integrate Salesforce and Jira?

Discover how to integrate Salesforce and Jira instantly and what are the benefits of doing so. Free trial available.

Read More
ZigiOps Correlation Video

Correlation and integration go hand-by-hand. Connecting the different entities in the systems is not easy. See how we do it with ZigiOps.

Read More

Rate integration:

Click on a star to rate it!

Average rating 4.8 / 5. Vote count: 12

No votes so far! Be the first to rate this post.