Github
Connect GitHub with your other software tools to improve cross-team collaboration, automatically track all customer requests and speed up your development process.
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GitHub, Inc. is a provider of Internet hosting for software development and version control using Git. It offers the distributed version control and source code management functionality of Git, plus its own features, like access control, bug tracking, feature requests, task management, and continuous integration. However, different challenges arise when other teams are using different tools and the data between them needs to be in sync. Manual transfer of data between GitHub and other systems usually leads to errors, delays and omissions. When your tools are integrated, data is transferred automatically, and everyone gets the necessary information in real time.
How do we solve them?
ZigiOps is a powerful no-code integration platform enabling you to easily set GitHub integrations with the rest of your software tools. With it you can easily connect your ITSM and service desk systems to GitHub and transfer issues and pull requests. Reduce reaction time for critical issues, improve communication between departments and optimize your processes with ZigiOps.
Popular Use Cases
If your organization is using GitHub to manage development projects and ServiceNow to track customer related cases, you will benefit greatly from integrating both systems. Here is an example of how ZigiOps can help.
The service desk team has received a new incident in ServiceNow, and it is related to a software bug. The information needs to be transferred to GitHub, and with a ZigiOps integration this happens automatically. The ServiceNow incident will be extracted, and the integration platform will create a new issue in GitHub with the corresponding title and description and optional labels, assignees, milestones, etc.
When there is a new pull request in GitHub (with commits), ZigiOps will automatically add a new comment in ServiceNow with the pull request number and update the incident state in ServiceNow to In Progress.
As the integration is bi-directional, if the pull requests are merged and there are linked issues ZigiOps will fix/resolve/close them in GitHub in real time. The integration platform will also update the ServiceNow incident accordingly and close it once it is closed in GitHub.
GitHub – Jira integration
Development teams across companies often use both GitHub and Jira to manage and track their projects. When the two systems are integrated team members can get quick access to pull requests, commits and branches from GitHub in Jira, and details from Jira tasks, bugs and stories in GitHub. Here is one of the most common use cases of GitHub Jira integration.
If there is a new task in Jira and the developers need to track it in GitHub, ZigiOps will automatically create a GitHub issue and will populate the extracted information from Jira in it.
The integration provides bi-directional updates, so if there are any changes in GitHub, ZigiOps will reflect them in the corresponding Jira task in real time, and any updates in Jira will be reflected in GitHub accordingly. ZigiOps will also close the task in Jira once the GitHub issue is closed.
For more detailed information, review our Jira Github integration use case blog.
GitHub – ServiceNow integration
If your organization is using GitHub to manage development projects and ServiceNow to track customer related cases, you will benefit greatly from integrating both systems. Here is an example of how ZigiOps can help.
The service desk team has received a new incident in ServiceNow, and it is related to a software bug. The information needs to be transferred to GitHub, and with a ZigiOps integration this happens automatically. The ServiceNow incident will be extracted, and the integration platform will create a new issue in GitHub with the corresponding title and description and optional labels, assignees, milestones, etc.
When there is a new pull request in GitHub (with commits), ZigiOps will automatically add a new comment in ServiceNow with the pull request number and update the incident state in ServiceNow to In Progress.
As the integration is bi-directional, if the pull requests are merged and there are linked issues ZigiOps will fix/resolve/close them in GitHub in real time. The integration platform will also update the ServiceNow incident accordingly and close it once it is closed in GitHub.
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