After a few demos where all the different scenarios were covered, the IT Operations at Delta Dental were convinced that the ZigiOps is the platform that will help them meet their objectives.

A very smooth and quick remote implementation was performed so all the products were connected to the ZigiOps platform. Then, they started exchanging date between each other.

The Solarwinds CI information and alerts together with the discovered applications and health rule violations for them from AppDynamics were delivered to the Micro Focus Ops Bridge, which became the central Operations console at the organization. All correlation took place there and as a result of it, only several events triggered new incidents in Jira Service Desk. Of course, this process was automated and full synchronization between the two tools was maintained so everybody can be aware of the status and necessary actions.

As a result, the number of created incidents was reduced by more than 20% and this had a very positive impact on the rest of the KPIs.