Available integration scenarios with the following products:
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The ZigiWave ZigiOps integration for Jira Software to Cherwell gives you the ability to integrate your instances and exchange wide variety of integration data.
The user interface will gide you through the process of making the perfect integration to match your organization requirements, fully customizable with tools like:
* Customizable data collection options
* Simple or conditional data and value mappings
* Basic or advanced options for data transformation
The integration data includes:
* All available Cherwell Business Objects
* All available Jira Software Issue Types
The ZigiOps platform makes it possible to integrate both ServiceNow and Cherwell bi-directionally. You can choose from variety of options for data transfer and use-cases. The easy-to-work user interfaceallows you to setup your preferred integration and modify it to your needs. You can customize with methods like conditional field mappings, value mappings and data transformations. The integration data includes incidents, configuration items, change requests, tasks and all other business objects or entities.
Loaded out-of-the-box integration templates are
Additionally, it is possible to integrate all other ServiceNow or Cherwell entities, including any custom ones.
ZigiOps connects the Ops Bridge toolset with Cherwell via set of predefined but still customizable workflows. The result is a bi-directional real-time data synchronization between both products.
The simplicity of the user interface will make it very easy to configure mapping tables for each workflow, conditional field mappings, value mappings and data transformations.
The integration data includes event-incident exchange, configuration items synchronization between UCMDB(RTSM) and the Cherwell CMDB, and change management support.
