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Cherwell integration
Cherwell empowers organizations to improve service experiences and automate workflows using data that stretches across contexts and business units. The result is meaningful and measurable digital service transformation, delivered faster. Cherwell improves service experiences across the entire organization through integrated, adaptable technology.
Whether addressing customer needs and desires, demonstrating a determination to solve problems, or making a commitment to tell the truth, smarter service is what transforms functional teams into phenomenal ones.
Available connectors for Cherwell:
Jira
Cherwell
Data types:
Incidents
Change requests
Issues
Stories
Other/ Custom records
With ZigiOps, you can achieve a bi-directional integration between Cherwell and JIRA in only a few simple steps. The wide variety of pre-built workflows provides a set of actions, conditions, and transformations that can cover any simple or complex use case. It is only a few clicks away!
Integration details:
Bi-directional
Field
mapping
Custom triggers
Pre-built
templates
Conditions
Data transformation
On-premises
deployment
Customizable
workflows
UI for configuration
Custom execution frequency
Data recovery logic
Vendor certified
Multi-project support
Jira
Cherwell
OpsBridge
Data types:
Events
Incidents
Change requests
Service requests
Downtimes
CMDB CIs
Other/ Custom records
With ZigiOps, you can bi-directionally connect your ITOM platform, Micro Focus Ops Bridge, with Cherwell. The monitoring events can be easily turned into Cherwell tickets, which can lead to improving the collaboration between the different departments.
Integration details:
Bi-directional
Field
mapping
Custom triggers
Pre-built
templates
Conditions
Data transformation
On-premises
deployment
Customizable
workflows
UI for configuration
Custom execution frequency
Data recovery logic
Vendor certified
OpsBridge
Cherwell
ServiceNow
Data types:
Incidents
Change requests
Service requests
CMDB CIs
Other/ Custom records
With ZigiOps, you can achieve a bi-directional integration between Cherwell and ServiceNow in only a few simple steps. The wide variety of pre-built workflows provides a set of actions, conditions, and transformations that can cover any simple or complex use case. It is only a few clicks away!
Integration details:
Bi-directional
Field
mapping
Custom triggers
Pre-built
templates
Conditions
Data transformation
On-premises
deployment
Customizable
workflows
UI for configuration
Custom execution frequency
Data recovery logic
Vendor certified
ServiceNow
Dynatrace AppMon
ServiceNow
Data types:
Incidents
Change requests
CMDB CIs
Other/ Custom records
ZigiOps can deliver all the problems discovered by Dynatrace AppMon directly into your ServiceNow helping you to automate the ticket creation and handling. The tickets for the different applications can be easily distinguished by the Configuration Item (CI) that is also populated by the integration.
Integration details:
Field
mapping
Custom triggers
Pre-built
templates
Conditions
Data transformation
On-premises
deployment
Customizable
workflows
UI for configuration
Custom execution frequency
Data recovery logic
Vendor certified
Jira Service Desk
Cherwell
BMC Remedy
Data types:
Incidents
Change requests
Stories
Other/ Custom records
With ZigiOps, you can achieve a bi-directional integration between Cherwell and BMC Remedy in only a few simple steps. The wide variety of pre-built workflows provides a set of actions, conditions, and transformations that can cover any simple or complex use case. It is only a few clicks away!
Integration details:
Bi-directional
Field
mapping
Custom triggers
Pre-built
templates
Conditions
Data transformation
On-premises
deployment
Customizable
workflows
UI for configuration
Custom execution frequency
Data recovery logic
Vendor certified
BMC Remedy
Cherwell
Dynatrace
Data types:
Problems
Incidents
Change requests
CMDB CIs
Other/ Custom records
ZigiOps can deliver all the problems discovered by Dynatrace directly into your Cherwell helping you to automate the ticket creation and handling. The tickets for the different applications can be easily distinguished by the Configuration Item (CI) that is also populated by the integration.
Integration details:
Bi-directional
Field
mapping
Custom triggers
Pre-built
templates
Conditions
Data transformation
On-premises
deployment
Customizable
workflows
UI for configuration
Custom execution frequency
Data recovery logic
Vendor certified
Dynatrace
Cherwell
Dynatrace AppMon
Data types:
Incidents
Change requests
CMDB CIs
Other/ Custom records
ZigiOps can deliver all the problems discovered by Dynatrace AppMon directly into your Cherwell helping you to automate the ticket creation and handling. The tickets for the different applications can be easily distinguished by the Configuration Item (CI) that is also populated by the integration.
Integration details:
Bi-directional
Field
mapping
Custom triggers
Pre-built
templates
Conditions
Data transformation
On-premises
deployment
Customizable
workflows
UI for configuration
Custom execution frequency
Data recovery logic
Vendor certified
Dynatrace AppMon
Cherwell
NewRelic
Data types:
Alerts
Incidents
Change requests
CMDB CIs
Other/ Custom records
ZigiOps can deliver all the problems discovered by NewRelic directly into your Cherwell helping you to automate the ticket creation and handling. The tickets for the different applications can be easily distinguished by the Configuration Item (CI) that is also populated by the integration.
Integration details:
Bi-directional
Field
mapping
Custom triggers
Pre-built
templates
Conditions
Data transformation
On-premises
deployment
Customizable
workflows
UI for configuration
Custom execution frequency
Data recovery logic
Vendor certified
NewRelic
Cherwell
App Dynamics
Data types:
Alerts
Health rule violations
Incidents
Change requests
CMDB CIs
Other/ Custom records
ZigiOps can deliver all the problems discovered by AppDynamics directly into your Cherwell helping you to automate the ticket creation and handling. The tickets for the different applications can be easily distinguished by the Configuration Item (CI) that is also populated by the integration.
Integration details:
Bi-directional
Field
mapping
Custom triggers
Pre-built
templates
Conditions
Data transformation
On-premises
deployment
Customizable
workflows
UI for configuration
Custom execution frequency
Data recovery logic
Vendor certified
Appdynamics
Cherwell
Solarwinds
Data types:
Alerts
Events
Incidents
Change requests
CMDB CIs
Other/ Custom records
ZigiOps can deliver all the problems discovered by SolarWinds directly into your Cherwell helping you to automate the ticket creation and handling. The tickets for the different applications can be easily distinguished by the Configuration Item (CI) that is also populated by the integration.
Integration details:
Bi-directional
Field
mapping
Custom triggers
Pre-built
templates
Conditions
Data transformation
On-premises
deployment
Customizable
workflows
UI for configuration
Custom execution frequency
Data recovery logic
Vendor certified
Solarwinds
Cherwell
Splunk
Data types:
Alerts
Incidents
Change requests
CMDB CIs
Other/ Custom records
ZigiOps can deliver all the problems discovered by Splunk Enterprise directly into your Cherwell helping you to automate the ticket creation and handling. The tickets for the different applications can be easily distinguished by the additional information that is also populated by the integration.
Integration details:
Bi-directional
Field
mapping
Custom triggers
Pre-built
templates
Conditions
Data transformation
On-premises
deployment
Customizable
workflows
UI for configuration
Custom execution frequency
Data recovery logic
Vendor certified
Splunk
Cherwell
MS Teams
Data types:
Notifications
With ZigiOps, you can receive notifications for your new or updated incidents, change requests or any other records directly in an MS Teams channel. Different assignment groups can notify different channels and show personalized information in the MS Teams card.
Integration details:
Field
mapping
Custom triggers
Pre-built
templates
Conditions
Data transformation
On-premises
deployment
Customizable
workflows
UI for configuration
Custom execution frequency
Data recovery logic
Vendor certified
MS Teams
CA Spectrum
Cherwell
Data types:
Alerts
Events
Incidents
Change requests
CMDB CIs
Other/ Custom records
ZigiOps can deliver all the problems discovered by CA UIM directly into your Cherwell helping you to automate the ticket creation and handling. The tickets for the different applications can be easily distinguished by the Configuration Item (CI) that is also populated by the integration.
Integration details:
Field
mapping
Custom triggers
Pre-built
templates
Conditions
Data transformation
On-premises
deployment
Customizable
workflows
UI for configuration
Custom execution frequency
Data recovery logic
Vendor certified
CA Spectrum
Cherwell
SalesForce
Data types:
Cases
Incidents
Change requests
Other/ Custom records
With ZigiOps, you can achieve a bi-directional integration between Cherwell and SalesForce in only a few simple steps. The wide variety of pre-built workflows provides a set of actions, conditions and transformations that can cover any simple or complex use case. It is only a few clicks away!
Integration details:
Bi-directional
Field
mapping
Custom triggers
Pre-built
templates
Conditions
Data transformation
On-premises
deployment
Customizable
workflows
UI for configuration
Custom execution frequency
Data recovery logic
Vendor certified
SalesForce
Cherwell
CA APM
Data types:
Alerts
Incidents
Change requests
CMDB CIs
Other/ Custom records
ZigiOps can deliver all the problems discovered by CA APM directly into your Cherwell helping you to automate the ticket creation and handling. The tickets for the different applications can be easily distinguished by the Configuration Item (CI) that is also populated by the integration.
Integration details:
Field
mapping
Custom triggers
Pre-built
templates
Conditions
Data transformation
On-premises
deployment
Customizable
workflows
UI for configuration
Custom execution frequency
Data recovery logic
Vendor certified
CA APM
Cherwell
CA UIM
Data types:
Alerts
Incidents
Change requests
CMDB CIs
Other/ Custom records
ZigiOps can deliver all the problems discovered by CA UIM directly into your Cherwell helping you to automate the ticket creation and handling. The tickets for the different applications can be easily distinguished by the Configuration Item (CI) that is also populated by the integration.
Integration details:
Field
mapping
Custom triggers
Pre-built
templates
Conditions
Data transformation
On-premises
deployment
Customizable
workflows
UI for configuration
Custom execution frequency
Data recovery logic
Vendor certified
CA UIM
Cherwell
CA Spectrum
Data types:
Alerts
Events
Incidents
Change requests
CMDB CIs
Other/ Custom records
ZigiOps can deliver all the problems discovered by CA UIM directly into your Cherwell helping you to automate the ticket creation and handling. The tickets for the different applications can be easily distinguished by the Configuration Item (CI) that is also populated by the integration.
Integration details:
Field
mapping
Custom triggers
Pre-built
templates
Conditions
Data transformation
On-premises
deployment
Customizable
workflows
UI for configuration
Custom execution frequency
Data recovery logic
Vendor certified
CA Spectrum
Azure Devops
Cherwell
Data types:
Incidents
Change requests
Issues
Other/ Custom records
With ZigiOps, you can achieve a bi-directional integration between Azure DevOps and Cherwell in only a few simple steps. The wide variety of pre-built workflows provides a set of actions, conditions, and transformations that can cover any simple or complex use case. It is only a few clicks away!
Integration details:
Bi-directional
Field
mapping
Custom triggers
Pre-built
templates
Conditions
Data transformation
On-premises
deployment
Customizable
workflows
UI for configuration
Custom execution frequency
Data recovery logic
Vendor certified
Azure Devops
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Customizable workflows
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Western Union – Case study
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Blvd. Aleksandar Malinov 89,
Floor 7, Sofia, Bulgaria
info@zigiwave.com
+359 876 566 433
Request a demo
Request a demo
Integrations
Blvd. Aleksandar Malinov 89, Floor 7,
Sofia, Bulgaria
info@zigiwave.com | +359 876 566 433
Request a demo
Request a demo