Challenges for Cherwell users

Cherwell is a powerful and flexible IT Service Management (ITSM) platform that helps service desk teams to handle customer inquiries. Organizations often use more than one tool in different teams and departments. Your other teams might be using DevOps tools like Jira or other service management ...

Cherwell is a powerful and flexible IT Service Management (ITSM) platform that helps service desk teams to handle customer inquiries. Organizations often use more than one tool in different teams and departments. Your other teams might be using DevOps tools like Jira or other service management tools, like BMC Remedy and ServiceNow. When information, like critical issues and incidents, is transferred manually between these systems, there is a huge chance for errors and delays. If you can connect these tools and get them to work together with Cherwell, you can empower your IT team to become an engine for business growth and innovation. You can use an integration platform to unite Cherwell with your other tools and be able to instantly spread critical information across teams. This way you minimize errors and delays, coming from the manual transfer of information while enabling fast action-taking for critical tasks.

How do we solve them?

With ZigiOps you can set up bi-directional integrations between Cherwell and some of the most popular enterprise software tools, such as Jira, BMC Remedy, and more. With the powerful no-code integration platform you can automatically log tickets, incidents, and events from Cherwell to your other ...

With ZigiOps you can set up bi-directional integrations between Cherwell and some of the most popular enterprise software tools, such as Jira, BMC Remedy, and more. With the powerful no-code integration platform you can automatically log tickets, incidents, and events from Cherwell to your other tools and vice versa. This way you can improve service delivery and optimize your operations in a few simple steps.

Other Integration Cases

ITSM
ITOM
Cloud
DevOps

Bi-directional integrations between Cherwell and the other enterprise applications you are using​

Pre-built fully customizable templates you can deploy and start using immediately​

Simplified no-code integration logic thanks to the platform’s conditional field mapping capacities​

Cherwell

Users Features

Global schema: automated relations between different applications to optimize workflows and procedures​

Advanced retry mechanism with a user-configurable logic​

100% secure, vendor-certified integrations​

Resources

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