BMC Remedy – OpsBridge Integration Use Case

BMC
OpsBridge

With ZigiOps, you can sync ITSM and ITOM in minutes. Here is a common scenario of how the BMC Remedy – OpsBridge bi-directional integration works.

OBM receives a new event in the event browser. This event is then transferred to a connected server for ZigiOps. ZigiOps creates a new incident in BMC Remedy, containing the OBM event details, and returns the incident number to the OMi event as an external ID.

If there’s an update to the OMi event, the platform reports the update to the related incident in Remedy. Updates include lifecycle synchronization, regular fields, custom attributes, and annotations.

If there’s an update to the Remedy incident, ZigiOps automatically reports the update in the related event in OBM. Updates include lifecycle synchronization, regular fields, custom fields, and comments or work notes.
Once the developer fixes the issue, ZigiOps automatically updates the incident in BMC Remedy. The customer then receives a notification that the issue has been fixed.

Challenges for Remedy and OpsBridge users

BMC Remedy is a widely used ITSM/helpdesk solution. OpsBridge is a very popular software tool for IT operations management. If your company is using the two applications without an integration platform to connect them, communication between teams can suffer. ITSM and ITOM often coexist, ...

BMC Remedy is a widely used ITSM/helpdesk solution. OpsBridge is a very popular software tool for IT operations management. If your company is using the two applications without an integration platform to connect them, communication between teams can suffer. ITSM and ITOM often coexist, especially in big tech companies, but this doesn’t mean they’re well synchronized. Aligning them can be challenging if different teams use different software tools. If you integrate BMC Remedy and Micro Focus OpsBridge and have them work together, you can make sure that your teams are collaborating efficiently, and that nothing falls between the cracks.

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How do we solve them?

ZigiOps’ bi-directional integration between BMC Remedy and Micro Focus OpsBridge expands the functionalities of both tools and helps you connect and align ITSM and ITOM. Our no-code integration allows for a seamless end-to-end dataflow between BMC Remedy and OpsBridge. Sync events, incidents, ...

ZigiOps’ bi-directional integration between BMC Remedy and Micro Focus OpsBridge expands the functionalities of both tools and helps you connect and align ITSM and ITOM. Our no-code integration allows for a seamless end-to-end dataflow between BMC Remedy and OpsBridge. Sync events, incidents, problems, changes and downtimes between the two software tools. Set up your integration and start using it in minutes. Customize any element of the workflow in a few clicks, to make it fit your specific use case. Thanks to ZigiOps, you can optimize ticket handling, streamline defect resolution, automate change requests, improve root cause analysis, and get rid of bottlenecks.

Improved communication with ITOM

Automatic status updates, which make follow-ups easier

Reduces resolution steps and time

Integration Benefits

Automated integration between OBM and BMC Remedy

Customizable data filtering and data mapping

Real-time transfer synchronization and bi-directional updates

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